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Birmingham City Council

Service Standards - Estate Services

All of the services e provide on your estate are covered by a set of published service standards, available below. These outline the level of services you can expect from us. You can find copies of the service standards attached below or from your local neighbourhood office.

Checking the standard of our estate services
All of the services we provide on your estate are audited or checked to see that they are being delivered to the required standards. The audit information is collated and measured against performance indicators or targets. Where our targets are not being met, plans are put into place to improve our services. We also meet regularly with other departments and our contractors to discuss how to improve the services we deliver.