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Supporting People Performance and Management Information

Birmingham Supporting People Team collects management information from its providers to compare against national key performance indicators.

National Key Performance Indicators (KPIs)
The national key performance measures are based on measuring the outcome of different types of services. There are three National KPIs. These are:

  • KPI 1 - Service users who are supported to establish and maintain independent living
  • KPI 2 - Service users who have been supported to move on in a planned way from temporary living arrangements
  • KPI 3 - Fair access to Supporting People services.

The data collected from the client record forms will enable the KPI on fair access to be measured. With the exception of 'exempted' services a client record form should be completed for each new user entering the service.

A client record form and some guidance to help with completing it are attached below. For further instructions and guidance please visit the client record website at www.spclientrecord.org.uk or contact:

JCSHR - SP Client Record Office
The Observatory
University of St Andrews
Buchanan Gardens
St Andrews
Fife KY16 9LZ
Tel: 01334 461765
Fax: 01334 463920
Email: sphelp@st-andrews.ac.uk

All providers must also complete the quarterly performance indicator workbooks that the Supporting People Team send out and return the information within 10 working days of the end of each quarter date.

If you would like more information about performance and management information, you can contact the Supporting People Team.


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