Tenancy deposit scheme
If you paid your deposit after 6 April 2007, it will be covered by the tenancy deposit scheme. Within fourteen days of taking your deposit, your landlord should have told you which of the authorised schemes it is registered with and how to apply for the release of the deposit. All of the authorised schemes have a dispute resolution service. They will decide whether, and how much of, the deposit should be returned to you.
Further advice is available from the private tenancy team on 0121 303 5070 or your local neighbourhood office on 0121 303 1111.