Birmingham City Council

Order a repair to your council home

Please note: Urgent / emergency repairs cannot be reported online.

If your repair is urgent, or you need an update on an existing repair, call our contact centre on 0800 073 3333 (free from a landline) or textphone on 0121 678 5343 (for people who are deaf or hard of hearing).

Or if you are using a mobile phone, it may be cheaper for you to call 0300 555 0404.

Exaggerating problems to obtain a quicker response prevents us responding quickly to real emergencies.
If we find evidence of you exaggerating your repair or your circumstances, we may recharge you the cost of the emergency or priority call-out.

Birmingham City Council will also not be able to process the following repairs online:

  • updates about existing repairs
  • gas repairs
  • communal repairs
  • repairs to equity share properties
  • repairs on behalf of other people.

The personal data collected on this form will be used in full compliance with the Data Protection Act 1998 and in accordance with the Council's published privacy policy.

Order a repair to your council home

Contact Details


Please provide your mobile number if you wish to receive text updates


In the format DD/MM/YYYY

Repair Details


for example: door, radiator...


for example: upstairs bathroom, kitchen...


If so, you may be charged for the repair. Refer to the terms of your lease for details, or contact the Leasehold Team on 0121 675 6718.
Yes


for example: local kids broke my fence, my tap has started leaking

You may be charged if the repair is not due to fair wear and tear


If so, please give it


Please note, some non-urgent repairs can take up to 30 days.


Please choose an appointment time.


for example: because you will be on holiday


For example, tell us if we will need to knock loudly because you have a hearing impairment, or if we should allow you longer to answer your door.


I confirm that this request is not for an urgent repair


I understand that I will be charged for the repair work if the damage was caused by myself or a visitor to my home

Please answer each question as fully as you can, then click Submit.
We will write to you in a few days to let you know the date of your repair.
Thank you for using the online repairs booking service.