Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Advertisement

Advertising

Highways Equality and Diversity

Highways main objective is to create the conditions to keep Birmingham moving forward with an accessible and well maintained highway network with a main focus to putting people at the heart of the service.

Highways carries out its main functions through core service areas such - Street Services Division, Local Engineering, Traffic Management and Parking Services.

Highways have a robust Service Plan which focuses on outcomes and approaches to deliver on the strategic outcomes for the people of Birmingham in the most cost effective way. The ‘Highways Road Map’ has been produced as a semi-strategic document recognising practical, operational conditions and constraints within Highways and will be used to ensure continuous and/or a significant ‘step change’ improvement.

Equality and Diversity, Consultation and Engagement lies at the heart of Business Planning, which aims to achieve:

  • Elimination of unlawful discrimination and
  • Promotion of equality of opportunity and good relations between persons of different groups under each of the protected characteristics as set out in the Equality Act 2010.

Highways aim to achieve these equality objectives through carrying out initial or full Equality Assessments on its services and functions, and is committed to making these available to service users.

Highways Customer Information

As part of the City Council and Amey's continual drive for improvement, Amey, on behalf of Birmingham City Council, carries out customer satisfaction surveys to assess how Birmingham residents feel about the services provided as part of the 25 year Highway Maintenance and Management Services Contract.

We monitor the results of these surveys and these are published annually.

Below is performance information for 2011 - 2012.


Highways Customer Charter Information for 2011 - 2012


Highway Customer Profile

The attached document provides you with information on the demographic profiles of Highways customers.