Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Sports & Leisure Terms and Conditions


Please find details of Sports & Leisure Terms and Conditions, please contact your local leisure centre if further information is needed

Essential Information
  • If you already have a Leisure Card with advanced booking rights you can reserve courts and pitches 8 days in advance without payment, until the day you play.

    When booking on line booking card privileges only apply if all transactions are related to booking a court for badminton, squash or football.

    Adding memberships and/or courses during the same transaction as a court booking will require payment for all items in the basket.

    Advance booking rights may only be used by the person to whom they are issued (i.e. Leisure Card holder) and are valid for 12 months from the date of issue

    The booking right is strictly not transferable.

    Telephone bookings and bookings made online may be made up to 8 days in advance.

    If booking on the 8th day bookings can be made from 8.00am, bookings for days 1 – 7 can be made at anytime.

    Customers must quote their Leisure card number when booking.

    Only one session per customer, per activity, may be booked on the 8th day.

    Multiple bookings may be made in advance from the 7th day.

    Customers must confirm all bookings by showing their Leisure Card at reception and paying in full.

  • Cancelled bookings will not be charged provided that 24 hours notice is given.

    Cancellations made less than 24 hours before the booked time will be charged at the full fee, unless the court is re-let.

    If a customer fails to show up for a booking the full fee will be charged.

    If you are a debtor you will have to pay for all further bookings at the time of bookings until the debt has been settled.

    If you are rebooking an activity at a lower price you will not receive a refund for any difference in price

  •  If you have a Standard Leisure Card or Passport to Leisure Card you can reserve courts and pitches 7 days in advance but will be required to pay for your booking at the end of the process.

  • If you are rebooking an activity at a lower price you will not receive a refund for any difference in price

    If you are cancelling a booking you will not receive a refund.

  • In compliance with the Data Protection Act 1998, information collected from Leisure Card applications will be added to the Leisure Card database. Birmingham City Council may also use this information for administrative and service communication purposes. All information will be treated confidentially and will not be shared with other organisations. For further information on how Birmingham City Council holds your personal data, please visit Birmingham.gov.uk/privacy.

    We have a duty to protect the public funds we handle and, to this end, we may use the personal information you have provided for the prevention and detection of fraud. We may also share this information with other organisations, which handle public funds for the same purpose.

    Birmingham City Council is committed to eliminating racial harassment and attacks. The City Council reserves the right to withdraw without compensation the Leisure Card of any person deemed to be in breach of its anti-harassment policy.

    Birmingham City Council reserves the right to withdraw the card and its advantages if the user abuses the scheme, other customers or staff, or makes a false application. The card will become invalid if tampered with in any way

    The loss or theft of a card must be reported immediately

    An administration fee may be charged for replacement cards

    The administration of this scheme is computerised and therefore registered with the Data Protection Registrar in accordance with the Data Protection Act 1998

  • If you wish to cancel a membership option and apply for a refund you need to contact the reception at the site where the membership is allocated.

  • Leisure Card

    Your Leisure Card must be presented on each visit to gain access. If you are on the Be active scheme, or a discount scheme like Passport to Leisure, you must present your card at each visit or the full charge will be required. A fee will be charged for lost or damaged cards.

    It is your responsibility to advise us if any of your details change. If you have not used your card for three years, we will delete your records and bonus points.

    Be Active

    Eligibility Criteria

    The scheme is open to all Birmingham residents living in properties that pay their council tax to Birmingham City Council.

    Leisure Cards will be issued only on production of two proofs of name with the same address. We will accept any of the following:

    • current Leisure Card
    • council tax bill
    • utility bill
    • tenancy agreement
    • driving licence
    • bank statement
    • benefits statement
    • medical card

    For customers living in residential hostels and similar communal accommodation, then a letter on official letterhead confirming residential status of the customer and signed by the manager of the hostel is acceptable

    Using the Scheme

    Customers are required to show their Leisure Card every time they visit the centre for free access to the facilities.

    Failure to show the Leisure Card means customers will be asked to pay for their session in full (no refunds).

    A charge will be made for replacement cards.

    Fitness Gym Induction

    • A free induction is included as part of the scheme.
    • An induction is required for all customers prior to using the fitness gym.
    • Where a customer fails to attend an induction, the full induction fee will be charged to book a further induction.

    Appropriate Behaviour

    Customers are asked to treat staff, other customers and the facilities with respect.

    Anyone behaving in an abusive or threatening manner, or using inappropriate language, will be asked to leave the premises and their membership will be suspended pending an investigation.

    Passport to Leisure Card

    • The card is valid for 12 months from the date of issue
    • Birmingham residents are people living in a property where the council tax is paid to Birmingham City Council
    • Only the person to whom it was issued may use the card. It is not transferable and no more than one card will be issued to any person
    • The card must be produced on each visit to obtain a discount. Without the card, normal charges will apply
    • The card can only be used at facilities listed in the Passport to Leisure guide
    • To obtain Passport to Leisure rates for individual court hire for badminton, squash and tennis, at least one of the players must be a Passport to Leisure cardholder. Variable discount apply at Billesley Indoor Tennis Centre and Community Leisure Centres according to the number of Passport to Leisure cardholders playing at the time
    • Discounts do not apply on multi-activity sessions (eg Ladies' Recreation and 50+ Recreation)
    • To qualify for a discount on children's courses (eg Strikes and Strokes) the child must be a valid Passport to Leisure cardholder
    • The last PTL ticket for Erdington's Turkish Suite is 3.30pm
    • Cards may not be used after the expiry date
    • Cards must be renewed every 12 months. It is the responsibility of the cardholder to renew the card before it expires
    • If a cardholder changes name, a new card may be issued free of charge. Documentation will need to be provided as proof, e.g. marriage certificate
    • Passport to Leisure cardholders must notify the Leisure Card office of any changes of personal details or circumstances making them ineligible for the card
    • Providing incorrect information with the intent of defrauding the council will result in appropriate action being taken
    • Reduced rates for Passport to Leisure Card holders do not exist for all services, (eg club/group bookings and team sports). In addition, concessions are subject to availability and may be altered or withdrawn without notice
    • The card cannot be used in conjunction with any other promotions or special offers

    For further information contact Birmingham Sport & Events on 0121 464 2012

    Choice Membership Schemes

    Conditions of Use

    Payments will be debited from your bank account on, or shortly after, the first day of each month

    Should an application for a direct debit payment be declined, Choice membership will be suspended until the account is paid in full

    Minimum contract period three months, you can cancel in the cooling off period which is before the first payment is taken from your bank account.

    At least 28 days notice must be given, in writing, for cancellation of the contract

    No refund will be given in the event that facilities are not used

    All activities and classes are offered subject to availability

    A charge may be levied for replacement of lost cards

    Passport to Leisure Choice members must renew their PTL membership every 12 months. If you cease to qualify for PTL, the full Choice package price will apply

    Birmingham City Council reserves the right to change terms & conditions and prices with prior notice

  • Before using a sunbed at a Tropics tanning centre, you must first obtain a Leisure Card all customers will be shown how to use the sunbed safely by a member of staff and asked to sign a declaration form attached to the Tropics leaflet

    You can only book sunbeds if you are 18 and over, have had an induction and have sunbed user rights set up on your Leisure Card.

    You are advised NOT to use sunbeds if

    • You are aged under 18
    • You have fair, sensitive skin that burns easily or tans slowly or poorly
    • You have a history of sunburn, especially in childhood
    • You have a large number of freckles
    • You have a large number of moles
    • You are taking medicines or using creams which may sensitise the skin to sunlight
    • You have a medical condition that is worsened by sunlight
    • You or anyone in your family has a history of skin cancer

    If you have any doubts about whether you should use tanning equipment, please seek medical advice from your doctor or pharmacist. Further advice on safe tanning can be found on the Health & Safety Executive posters in each Tropics tanning room.


    UV will not affect your unborn child, but you are advised to consult your doctor before using a sunbed.

    Tan Gently

    We recommend you follow the exposure times given and that you do not exceed 20 sessions per year. We also insist that you do not have more than one session in any 48 hour period.

    After 20 sessions you will be reminded that you have completed the maximum number of sessions per year as recommended by the Health & Safety Executive. It is our duty to remind you when you have reached the maximum number of sessions.

    Conditions of Use

    • For safety reasons no one is allowed into the tanning room with you. This includes children.
    • The leisure Card is not transferable and may only be used by the person to whom is issued.
    • Sunbed bookings may be made up to 8 days in advance, by telephone or in person.
    • When making a booking, customers must quote their Leisure Card number
    • Customers may take only one sunbed session during any 48 hour period.
    • After 20 sessions you will be reminded that you have completed the maximum recommended number of sessions per year.
    • Customers must confirm a sunbed booking by showing their Leisure Card at reception.
    • Full payment must be made prior to tanning.
    • Cancellations made on the day may be charged for.
  • Junior Pulse Point 14 & 15 year olds must bring proof of age and a letter of consent from parent or guardian to their initial session.

    Adult supervision may be required, contact your local centre for details. 

  • General Terms and Conditions of Course Booking

    When you, or your child, join a course, you will also need a Leisure Card. You will then be entitled to priority re-enrolment on any subsequent courses providing you re-enrol at the appropriate times.

    Courses must be paid for in full at the time of booking.

    Cancellation and Refund Policy

    If you, or your child need to cancel the course after payment has been received, you will be required to apply for a refund. This can be done either in writing to the centre manager, via the contact centre or using the self service online form. The refund request will be investigated and a decision made on an individual basis.

  • Strokes for Life swimming lessons run four 12-week courses each year, with two-week break at Christmas

    Strokes offer swimming lessons for all ages and abilities

    The classes will now be called stages and are as follows:

    Adult & Child
    Swim a song award

    Ducking and Puffin award

    Stage 1
    Swim with aids

    Stage 2
    Can enter the class with aids but to move they must be able to complete the stage without.

    Stage 3
    Without aids

    Stage 4
    Looking for a quality recognised stroke over short distances.

    Stage 5a
    Rainbow stroke 5m front crawl/breaststroke/backstroke and butterfly, 25m distance award.

    Stage 5b
    Rainbow stroke 10m front crawl/breaststroke/backstroke and butterfly.

    Stage 6
    Rainbow distance 50m / level 1 personal survival

    Stage 7
    Rainbow distance 100m / level 2 personal survival

    Stage 8,9,10
    Swimming Challenge – bronze, silver, gold, competitive swimming performance award.

    Adult Strokes
    Whatever your age, it is never too late to learn to swim.

  • To enrol your child must be at least 4 years old.

    Strikes run four 12-week courses each year, with a two-week break at Christmas.

    Strikes Junior Soccer Academy offers group football coaching for boys and girls aged 4 to 13years.