Welcome to birmingham.gov.uk

Due to essential maintenance some of our forms will be unavailable on Saturday 20th December 2014 between 8.00am and 8.00pm. We apologise for any inconvenience caused.

Welcome to birmingham.gov.uk

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Building Consultancy Complaints Procedure

If you are unhappy with the service you have received or you wish to make a complaint, please write to us direct or use our Online Complaints Form

If you wish to make a complaint, the procedure is:

  • Your complaint will always be looked at by a Senior Manager.
  • Your complaint will be acknowledged within 2 working days, advising you of who will be dealing with your case.
  • We will try to resolve your case within 7 working days.
  • We will write to you with our findings on what action (where necessary) we plan to take.

Write to:

Acivico (Building Consultancy) Ltd
PO Box 2062, 3rd Floor
1 Lancaster Circus Queensway
Birmingham
B4 7DY

or email: building.consultancy@acivico.co.uk

If you are unhappy with the outcome of the investigation into your complaint, you can write to:

The Local Government Ombudsman
PO Box 4771
Coventry
CV4 OEH

T: 03000610614

F: 02476820001