Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Adult Social Care Services

Social care services for adults and their carers

Adults and Communities provides social care services for adults over the age of 18.


Eyes and Ears campaign


Everyone can be the Eyes and Ears of an at risk person and help protect them from being abused. If you have any suspicions contact the ACAP service on 0121 303 1234 (option 1)


Direct Payments

The Directorate has revised its series of Direct Payment factsheets in order to improve the information and support we currently provide to the citizens of Birmingham.

These fact sheets provide important guidance on how Direct Payments work and are applied.

For more information please click here



Local Councils are facing considerable challenges in terms of providing services with decreasing budgets and have to make some difficult decisions. Adult social care, accounts for one of every three pounds spent by Birmingham City Council. It's the Council’s largest area of direct spend. Because the scale of the cuts before us is unprecedented; there is no ‘blue print’ for how this should be done.

The Adults Social Care, Green Paper dialogue of 2013 outlined a framework which identified that the key to changing demand for social care was to accept that the answers lie outside the care system and that we all have to play our part. We have called it “Social Care for Adults in Birmingham – A Fair Deal in Times of Austerity” and following consultation it was approved by the City Council’s Cabinet on 17th March 2014.

We know that we will always:

  • meet assessed unmet eligible needs;
  • increase or decrease as necessary individual budgets to ensure unmet eligible needs can be provided for; and
  • meet needs as detailed in support plans until they are changed either by re assessment or review.

But we have to be clear about a number of other things, such as:

  • Universal Assessment;
  • Independent living in your own community;
  • Managing your care through a direct payment;
  • Valuing carers;
  • Working with our Partners; and
  • Value for money.

Please look out for this years Opportunities Fair, which will explore many aspects of “A Fair Deal in Times of Austerity”
The event will take place at Birmingham City Football Club on Tuesday 30th September and Wednesday 1st October, from 10am till 4pm.

See Facebook and Twitter for more information. (Links open in a new window)




Easy to find information and advice about adult social care

Information on a whole host of free or low-cost services for carers and the adults they care for – from the council, NHS and voluntary sector – is now available on one easy-to-use website.

The My Care in Birmingham website, managed by the council, leads you to the information you need, including support with living at home, being a carer, getting out and about in your local community, and keeping healthy, well and safe.

The website is free to use and you don’t need to register, you simply click on the topics you are interested in to find out more.

There is lots of useful information and advice there, plus links to other websites and contact details for everything from support groups to help with housework.

To see the website, visit www.mycareinbirmingham.org.uk

For providers - if you would like to advertise your goods and services to the citizens of Birmingham please email MCIBMarketplace@birmingham.gov.uk or read this document for further information on how to do so.



In the services we provide, we are committed to the four quality statements (domains) in the new Adult Social Care Outcomes Framework. These four domains replace the 7 outcomes for adult social care.

The Adults and Communities Annual Performance Report 2011 - 2012 and the Local Performance Account 2012 - 2013 are at the end of this page.

For more information about the Performance of People Directorate (Adults) you can go to: http://www.birmingham.gov.uk/adultperformance


To find out more about our services, please use the links below or use the menu on the left of this page. To find out about the 4 domains and how personalisation is changing the way we provide adult social care services, please see the Did You Know? page.

The social care services provided by Birmingham City Council are inspected by the Care Quality Commission (CQC).


Go straight to:

  • Contact us
    Contact details for our social care services




Adult social care services

Specific services:



Services for all adults:

  • Adult safeguarding
    Protecting vulnerable adults at risk of abuse and information about the Mental Capacity Act 2005, which aims to protect people who cannot make decisions for themselves.

  • Appointee and Court Deputy
    Looking after the financial affairs of people whose illness or disability makes it difficult for them to do it themselves

  • Blue Badge scheme
    Help with parking for people with a severe walking disability

  • Funeral arrangements
    Arranging funerals when there is no one else able or willing to do it

  • HIV team
    Support for people affected by HIV

  • Home care
    Practical support and personal care for people living in their own homes

  • Meals on wheels
    Delivering frozen or hot meals to your home

  • Protection of Property
    Taking care of the belongings of someone who has had to go into a care home or hospital


Other pages

Did You Know?
How we are changing to a more personal approach to care

Birmingham Care Development Agency
Learning and development for adult social care workers


Other websites

Adult Care in Brum

Care Quality Commission


Leaflets and documents

If you would like copies of our leaflets and forms in another language, in large print, in Braille or on audio tape, MP3 or CD, please phone us on 0121 464 3123 or email accommunications@birmingham.gov.uk.



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