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Birmingham City Council

Adult Social Care - your views on our service

Your views about adult social care services in Birmingham

Your views and experiences of Adults and Communities are important to us, because we want to give you the best services we can. By listening to you, we can find out how well we are doing and learn how to continue to improve the services we provide.

If you are a service user, carer or someone who is planning on using our services, we want you to be involved in how we improve our existing adult social care services and develop new ones.


Please tell us how you think we could improve our services. Anyone can give us their ideas or suggestions, even if they do not get a service from us. To find out how you can send a comment, please see Make a comment, compliment or complaint below.


We enjoy being told when we get things right, and we enjoy telling our staff when they have done a good job. To find out how you can send a compliment, please see Make a comment, compliment or complaint below.


If something goes wrong when we are working with you, you should tell us. We can then try and put things right and improve our services in the future. We take all complaints very seriously.

Who can make a complaint?

You can make a complaint if you:
  • use any of our services
  • feel you should be able to use our services
  • are a carer, or you are acting on someone else’s behalf.

If you are making a complaint on behalf of someone who uses our services, we will check that they have given you their permission to make the complaint.

For more information and advice about making a complaint, please see Make a comment, compliment or complaint below and the page More information about making a complaint.

Make a comment, compliment or complaint

You can make a comment, compliment or complaint by:

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More information and contact details

If you would like more information about our service and the comments, compliments and complaints process, please contact us at:

Customer Care and Citizen Involvement Team
Adults and Communities Directorate
Birmingham City Council
PO Box 16465
B2 2DG

Phone: 0121 303 5161

Fax: 0121 303 7208



Back to Make a comment, compliment or complaint

Other pages

Make a comment, compliment or complaint online

More information about making a complaint

Comments, Compliments and Complaints Service for Children, Young People and Families services

Your Views Are Good News for comments, complaints or compliments about other services from Birmingham City Council

Other websites

Care Quality Commission

Local Government Ombudsman

Leaflets and forms

If you would like any of our leaflets, forms or other documents in another language, in Braille, in large print or as an audio version on CD, please phone the Communications team on 0121 464 3123.

All our adult social care leaflets, forms and documents are free in any format.