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Birmingham City Council

About our website

Having problems?

If you're having problems with a council service (eg, your bins haven't been collected on time), then you can report it online via the do it online page or make a complaint on our your views page more quickly than phoning up.

If you've found a problem on our website itself - a broken link, missing information, or a problem with your online account - then please let us know using our website help form.

Online account

You can have an online Customer Account that makes it easier to access services in one place on the website, the account will enable you to:

  • Have secure access to request council services within your personal account
  • View the status of your requests, bookings, applications and payments for certain services
  • Access services any time of the day or week
  • Fill in forms quickly by saving your personal details

Register now to create your own personal account.

Website advertising

Birmingham City Council has launched a 12 month pilot enabling organisations to advertise on Birmingham.gov.uk.

Birmingham.gov.uk is visited by over half a million people who live in and around Birmingham every month. This, combined with the unique community services delivered through the site, make it a unique vehicle for local and national organisations to promote themselves to the people of Birmingham.

For more details please visit birmingham.gov.uk/advertising