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Penalty Charge Notice (Parking Ticket)

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Overview
Please click on the blue button above to View/Pay/Contact us regarding your Penalty Charge Notice

For information on Bus Lane Enforcement please visit our dedicated Bus Lane Enforcement Page.

It is important that you follow all of the parking restrictions shown by the signs and lines on the streets and at car parks. You are responsible for making sure your vehicle is correctly parked and not causing an obstruction. If you do not do this, you may find a Penalty Charge Notice (PCN) on your vehicle when you return, or your vehicle may have been removed.

There are two levels of penalty charge, with the level of charge dependent on the seriousness of the contravention. Details of the charges can be found in the essential service information.

If you receive a PCN, it is important that you take action as soon as possible in order to avoid increased charges.

Essential Information
  • Our opening hours are : 8:00am-8:00pm Monday to Saturday - 0121 675 2000
    Please note if you wish to make a Challenge against the PCN - this cannot be taken over the phone.


  • Penalty Charge

    Penalty Charge if paid within 14 days. Beginning with the date on which the PCN was served as specified on the front of the PCN

    Penalty Charge if paid after service of charge certificate

    Higher level contraventions

    £70

    £35

    £105

    Lower level contraventions

    £50

    £25

    £75

    The charges for vehicle removal, storage, and disposal are as follows:

    Vehicle removal charge

    £105

    Vehicle storage charge

    £12 for each day, or part of a day, that the vehicle is impounded

    Vehicle disposal charge (For Motor Vehicles up to 3500kgs)

    £50

  • The penalty charge will be reduced by a discount of 50% if it is paid not later than the last day of the period of 14 days beginning with the date on which the Penalty Charge Notice (PCN) was served.

    Failing this you have 28 days beginning with the date of service of the PCN to pay the full amount of the PCN.

    In the case of a PCN sent to you by post, the date the PCN was served is deemed to be two working days after it was posted.


    In all cases, please have your vehicle registration number and PCN reference number available. The penalty charge reference number begins with the letters BM and is printed on the top of the front page.

    Pay By telephone: please ring 0845 260 2700 (24 hours/7 days a week)
    Credit/debit card payments – have the vehicle details and the PCN number ready.

    Pay onlinehttps://pcn.birmingham.gov.uk/userservices/ - Please allow 24 hours from the time the PCN was issued and have vehicle details, PCN number and debit or credit card details ready. Alternatively if you wish to pay immediately, you can pay by telephone by calling 0845 260 2700 (24 hours/7 days a week) using a credit/debit card - please have the vehicle details and the PCN number ready.

    By Post – using the payment slip on the PCN to:

    Birmingham City Council,
    Highways,
    PO Box 77,
    Birmingham
    B4 7WA.

    Allow at least 2 working days for 1st class post and 5 for 2nd class. Make cheques or postal orders payable to Birmingham City Council (Highways) and write the PCN number and your vehicle registration number on the reverse.

    Do not send cash or make debit / credit card payment by post.

    Cash Payments

    Cash payments can be made at any Post Office if the Penalty Charge Notice or correspondence received has a barcode printed on it. Please note that payment cannot be made at PayPoint outlets.

  • IF YOU BELIEVE THAT THE PENALTY CHARGE SHOULD NOT BE PAID AND WISH TO CHALLENGE A PENALTY CHARGE NOTICE (PCN), YOU MAY DO SO:

    • Online - Fill in our form using the blue button at the top of the page. Have vehicle details and PCN number ready. If you wish to view/pay/challenge online, please allow 24 hours from the time the PCN was issued. Alternatively, if you wish to pay immediately you can pay by telephone by calling 0845 260 2700 (24 hours/7 days a week) using a credit/debit card. Please have the vehicle details and the PCN number ready.
    • By Post - Write to: Parking Enquiries, PO Box 15738, Birmingham, B2 2QT. Remember to include vehicle details and PCN number.

    If you are unable to use the above methods, please telephone 0121 675 2000 (Monday-Friday 8.00am to 8.00pm and Saturday 8.00am to 6.00pm).

    Please quote the PCN number, the vehicle registration and your address in all contacts.

    All cases will be considered on their individual circumstances. If you challenge your PCN within 14 days, beginning with the date on which it was served as specified on the front of the PCN and the challenge is rejected we will make a decision as to whether to re-offer the 14-day discount period dependent on the circumstances of the individual case. Details of the Council’s policy and approach to challenges are shown in the attachment below entitled “Birmingham City Council – Civil Parking Enforcement – Guidelines for the consideration of Challenges and Representations against Penalty Charge Notices".

    If your challenge is not received within 28 days, we may serve a Notice to Owner (NTO) on the owner of the vehicle requiring payment of the penalty charge. The owner can then make representation to us and may appeal to an independent adjudicator if that representation is rejected. The NTO will contain instructions for doing this. Your Representation should be sent to "Birmingham City Council, Parking section, Processing, Highways, PO Box 14438, Birmingham B2 2JD" Telephone Number 0121 464 7474

  • If you have received a Penalty Charge Notice (PCN) by post, you are entitled to make a formal representation to the Council. Details of how to do this will be explained in the PCN and taking day 1 as two working days after the date the PCN was posted, your representation must reach us within 28 days. A representation made after 28 days may be disregarded. Your Representation should be sent to "Birmingham City Council, Parking section, Processing, Highways, PO Box 14438, Birmingham B2 2JD" Telephone Number 0121 464 7474

    The PCN by post also serves as the Notice to Owner. If you do not pay or make a representation within 28 days of the PCN being served by post, we will send you a Charge Certificate, which increases the full amount by 50%. It is therefore in your own interest not to ignore the PCN served by post, but to reply appropriately and in time.

  • If the penalty charge is not paid on or before the end of the 28-day period as specified on the front of the Penalty Charge Notice PCN or successfully challenged, we may serve a Notice to Owner (NTO) on the owner of the vehicle requiring payment of the penalty charge. The owner can then make representation to us and may appeal to an independent adjudicator if your representation is rejected. The NTO will contain instructions for doing this.

    Your Representation should be sent to "Birmingham City Council, Parking section, Processing, Highways, PO Box 14438, Birmingham B2 2JD", Telephone Number 0121 464 7474.

    You can make an informal challenge to the PCN before a NTO is served (details shown above) and this will be considered by us. If you challenge this PCN but we issue an NTO anyway, the owner must follow the instructions on the NTO with regards to making a formal challenge (representation).

    Taking day 1 as two working days after the date the NTO was posted, your representation must reach us within 28 days. If you fail to respond to the NTO within 28 days of it being served, we will send you a Charge Certificate, which increases the full amount by 50%. It is therefore in your own interest not to ignore the NTO, but to reply appropriately and in time.

Frequently Asked Questions
    • If you wish to View/Pay/Challenge on-line on the same day that the PCN was issued, you will only be able to do this online after 24 hours from the time the PCN was issued. Alternatively, if you wish to pay immediately, you can pay by telephone 0845 260 2700 (24 hours/7days a week) using a credit/debit Card – please have the vehicle details and the PCN number ready.

    • A PCN can be placed on the windscreen or handed to the driver.

      The penalty charge will be reduced by a discount of 50% if it is paid not later than the last day of the period 14 days beginning with the date on which the PCN was served. Please refer to the essential information "Pay the Penalty Charge".

      Challenge: Follow the instructions on the reverse of the PCN and submit your challenge to us in writing. Please refer to the essential information "Challenge the Penalty Charge Notice!

      The following reasons will not be accepted as a valid reason for challenge.

      The parking restrictions were unfair

      • You had gone to obtain change for the ticket machine
      • Your vehicle was only parked for a short time
      • Your vehicle was not causing an obstruction
      • There was nowhere else to park
      • You have a residents' permit or season ticket, but were not driving the car for which it is valid
      • Your vehicle ran out of petrol
    • This is often known as an informal rejection.

      Pay: If you have challenged the Penalty Charge Notice (PCN) not later than the last day of the period of 14 days beginning with the date on which the PCN was served we will usually extend the 14 day discount period.

      Challenge: If you still believe the penalty charge should not be paid, you should wait for the Notice to Owner (NTO). This will be sent to the registered keeper of the vehicle, on receipt of the NTO the registered keeper will be able to make a representation.

    • If the penalty charge has not been paid within 28 days from the date that the Penalty Charge Notice (PCN) was issued a NTO will be sent to the registered keeper of the vehicle that the PCN was issued to. Even if the owner/keeper was not the driver of the vehicle at the time, they are still liable for the penalty charge (except in very limited circumstances). If you are not the owner of the vehicle but have received the NTO you will still need to pay or follow the representation process.


      Pay: Follow the instructions on the NTO, or refer to the essential Information "Pay the Penalty Charge".

      Challenge: It is best to use the NTO form with extra sheets attached if necessary to make your representation. The NTO explains the grounds for representations. Taking day 1 as two working days after the date the NTO was posted, your representation must reach us within 28 days.

    • Birmingham City Council does not use wheel-clamping to enforce its parking restrictions. Refer to the Frequently Asked Questions “How do I complain if my car is clamped?”

      If your vehicle has been removed you should:

      Pay: You need to pay the necessary charges to release the vehicle. Vehicles will not be released without payment in full. Part payment will not be accepted

      Payment can only be made by cash, Debit Card or Credit Card. Cheques will Not be accepted.

      The vehicle can be collected from;

      The Mansfield Group
      Unit 14
      Tameside Drive
      Holford Business Park
      Aston
      Birmingham
      B6 7AY

      Telephone: 0121 331 2600

      Office Opening Hours

      Vehicles may be reclaimed from the recovery operator between:-

      0800hrs – 2000hrs Monday to Friday
      0900hrs – 1900hrs Saturday.

      The office will be closed all day Sunday and Public Holidays.

      Only in extreme emergencies and cases of severe hardship will arrangements be made for vehicles to be returned outside these times. Out of Office contact details can be found displayed on the entrance to Mansfield’s Recovery.

      Challenge: Even though you have paid the release fee you can still make representation. Follow the instructions on the release notes and write to us. If your written representation is unsuccessful you may then appeal to the independent adjudicator.

    • If you make written representation to the council in response to the Notice to Owner or Penalty Charge Notice served by post and we reject this, we will send you a Notice of Rejection of Representation (NOR).

      Pay: You need to contact us to pay the full penalty charge. Details of how to pay can be found on your Notice of Rejection of Representation or alternatively see the Essential Information "Pay the Penalty Charge".

      Challenge: The Traffic Penalty Tribunal's Notice of Appeal explains the grounds for appeal. Your appeal should reach the tribunal within 28 days taking day 1 as two working days after the NOR was posted.

    • Please refer to the Essential Information "Pay the Penalty Charge", alternatively details can be found on your PCN or any correspondence that you have received from us.

    • No, to appeal you must follow the appeals procedure refer to the Essential Information "Challenge the Penalty Charge". If you pay, we will consider the matter closed.

    • If you do not pay the penalty charge or make representation against the Notice to Owner or Penalty Charge Notice served by post by the end of the 28 day period (Outlined in the Frequently Asked Questions "I have received a Notice to Owner (NOT) What should I do?) We will send you a Charge Certificate, this increases the penalty charge by 50%.

      Pay: Please refer to the Essential Information "Pay the Penalty Charge", alternatively details can be found on the Charge Certificate.

      Challenge: It is not possible to challenge a Charge Certificate. However if you do not pay the Charge Certificate within 14 days - taking day 1 as two working days after the Charge Certificate was posted - We may register the debt at Northampton County Court - Traffic Enforcement Centre (TEC). TEC will then send you a court order. At this stage it is possible to make a witness statement challenging the court order on one of four grounds explained within the TEC documents. Contact TEC on 0845 704 5007 or visit www.hmcourts-service.gov.uk/cms/1043.htm.

    • If payment is not made within 21 days of the court order being served we will obtain a warrant from the County Court and bailiffs will be instructed to recover the debt.

      Pay: You must pay the bailiffs.

      Challenge: Contact the Traffic Enforcement Centre to make an Out of Time statement explaining why the debt has not been paid and / or why a Witness Statement has not been filed.

    • Private companies fall outside the statutory remit of civil parking enforcement by councils. If your ticket has been issued by a private company, you should contact the company and follow their appeals procedure.

      For further information contact the Security Industry Authority (0844 892 1025) or the British Parking Association (01444 447 300)


    • Birmingham City Council does not use wheel-clamping to enforce its parking restrictions.

      Wheel-clamping (vehicle immobilisation) on private land is regulated by the Security Industry Authority (SIA). There are links the SIA website in the external links box below.

      Any complaints regarding the conduct of vehicle immobilisers should be directed to the Security Industry Authority as follows.

      By letter: PO BOX 1293,Liverpool, L69 1AX.
      Online: http://www.sia.homeoffice.gov.uk/Pages/enforcement.aspx
      Website: www.sia.homeoffice.gov.uk

      You can also report any illegal activity carried out by vehicle immobilisers by contacting Crimestoppers on 0800 555 111.

      If the SIA is unable to help, you will have to take up grievance direct with the immobiliser.

      The Council's Trading Standards Officers may be able to assist by offering advice on taking civil action if the immobiliser fails to resolve your complaint. In this case you should contact the Council's Consumer Advice Line on 0121 303 6031.

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