Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk



Birmingham City Council social media accounts

Comments and complaints

We monitor our main Twitter and Facebook accounts Monday - Friday 9am to 5pm (except Bank holidays and public holidays). If you contact us via either of these channels during these times we will try to reply as soon as possible.

We will always try to help, but unfortunately we are unable to formally act upon and respond to notifications of problems such as road defects, missed rubbish collections or complaints using these channels.

If you do contact us using Twitter or Facebook to ask questions about these topics or report issues we will inform you of the appropriate form to complete on our website - this will ensure your comment or complaint is sent immediately to the correct department. If you are logged in to your online customer account before you complete the form you will be able to track your issue as it progresses through our systems.

You can register for an account online at any time.

We will accept Freedom of Information requests via our main Twitter and Facebook accounts as long as they are submitted from an identified person or organisation. More guidance on this is provided by The Information Commissioner’s Office.

Birmingham City Council on Google +

Corporate Account - The latest news and updates from Birmingham City Council

Healthy Brum - The Public Health team promoting healthy living across Birmingham

The following official Birmingham City Council Twitter accounts are currently being updated:

Corporate accounts

  • @BCC_Help - Birmingham City Council’s Customer Services. Helping with service enquiries 9am-5pm Mon-Fri.

  • @healthybrum - Promoting healthy living and environment in Birmingham

  • @BhamCityCouncil - The corporate twitter account of BCC

  • @BCCNewsRoom - online press office

  • @ehbham - Environmental Health

  • @bhamresilience - Birmingham Resilience Team

  • @bccdisruption - Information about disruption to Birmingham City Council services

  • @bhamscrutiny - Updates from Birmingham City Council’s Scrutiny Team

  • @bhamroadsafety - The Birmingham Road Safety Partnership

  • @bhamts - Birmingham Trading Standards

  • @bcc_ck - Customer Knowledge Team

  • @BrumAdoptFoster - Birmingham Adoption and Fostering

  • @BeHeardBrum - Be Heard Birmingham - our consultation database

  • @DistinctlyBham - European and International Affairs Team

  • @bhamconnected - Birmingham Connected is the vision to create a better transport system for Brum

  • @BrumSpeaks - Birmingham Speaks the dialogue app for Birmingham City Council

  • @BhamPolicyC - Birmingham Policy Community (part of BCC Policy Team)

  • @BCCeducation - The official account for BCC education services

Children's Services

  • @BirminghamSEND - Birmingham Special Educational Needs and Disability

  • @RightsandPartic - Rights and Participation Service for children and young people

  • @Chlocality - Cole Heath Locality, giving children under 5 years of age a better start in life

  • @BCCyouthservice - Birmingham Youth Service, inspiring young people to achieve


Sport and Leisure

District Services

The following official Birmingham City Council Facebook accounts are currently being updated:

Corporate Accounts

Sport and Leisure




Other Birmingham City Council Services

The following Birmingham City Council YouTube accounts are currently being updated:

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