Know your new rights! Consumer Rights Act 2015
As part of National Consumer Week we will be at the following locations in Birmingham. Advice will be given on the New Consumer Rights Act 2015 Know your New Rights! Please come along:
Monday 2 November 2015
10am-12.30pm - Northfield Library, 77 Church Road, B31 2LB
1pm-3.30pm - Gala Bingo, 973 Kingsbury Road, B24 9QB
Tuesday 3 November 2015
10am-12.30pm - Wyndley Leisure Centre, Clifton Road, Sutton Coldfield, B75 6EB
1pm-3.30pm - Quinton Library, Ridgacre Road, B32 2TW
Wednesday 4 November 2015
10am-12.30pm - Shard End Community Centre, 170 Packington Avenue, B34 7RD
1pm-3.30pm - Bull Ring/ Indoor Market Community Hub
Thursday 5 November 2015
10am-12.30pm - Cotteridge Church, Pershore Road South, B30 3EJ
1pm-3.30pm - Spring Hill Library, Spring Hill, B18 7BH
Friday 6 November 2015
10am-12 noon – All Saints Centre, 2 Vicarage Road, Kings Heath, B14 7RA
10am-12.30pm - South Yardley Library, Yardley Road, B25 8LT
1pm-3.30pm - One Stop Shopping Centre, 2 Walsall Road, Perry Barr, B42 1AA
Civil advice and assistance from Birmingham Trading Standards
Trading Standards do not provide non-statutory civil advice and assistance (except to vulnerable consumers). In civil disputes Birmingham Trading Standards does not act or intervene on the consumer's behalf or contact traders to negotiate a resolution.
Visit the Citizens' Advice Bureaux consumer rights web pages for consumer advice and help with making a complaint.
If the matter is still not resolved following advice from the Citizens' Advice consumer service, you will need to take legal advice and/or seek a resolution through the Small Claims Court.
Your views on the service we provide
Our Customer Care Charter gives further details on the standards of service you can expect from us. We want to hear from you with any compliments, comments or complaints about our services. Contact us by writing to:
Operations Manager Trading Standards
PO Box 16586
PLEASE NOTE: This is NOT a public access building.
Or by email to: firstname.lastname@example.org
Finding a Reputable Trader and Tackling Rogue Traders
To help consumers find a reputable trader, Birmingham Trading Standards works with No Rogue Traders Here Ltd. For more information on this innovative scheme go to our Doorstep Crime web page
If you think you are being targeted by a rogue trader visit our Doorstep Crime web page for further information and advice.