Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Trading Standards

WARNING Safety Balance boards

We have suspended the supply of a number of hoverboards/balance boards from local importers. Consumers should check the safety of their hoverboards with their retailer. Great care should be taken when charging hoverboards they should not be left unattended or overnight. Please see press releases and links for more information.

http://www.local.gov.uk/media-releases/-/journal_content/56/10180/7618866/NEWS

http://www.tradingstandards.uk/extra/news-item.cfm/newsid/1848
This is the Birmingham City Council main Trading Standards page. We are responsible for enforcing law binding regulations regarding trading for both commercial organisations and consumers.
This page provides you with locations of where you can find more specific statutory information relating to your needs.

For consumer advice and help with making a complaint telephone the Citizens Advice Bureau on 03454 04 05 06 or visit the Citizens Advice Bureau consumer rights website.

Business advice

Trading standards provides advice and guidance for businesses who sell goods and provide services to consumers. For more information call us on 0845 330 3313 or visit our Business Advice page for more information of how legislations and regulations apply to your specific business.

Your views on the service we provide

Our Customer Care Charter gives further details on the standards of service you can expect from us. We want to hear from you with any compliments, comments or complaints about our services. Contact us by writing to:

Operations Manager Trading Standards
Trading Standards,
PO Box 16586
Birmingham
B33 3EH

PLEASE NOTE: This is NOT a public access building.

Or by email to: tradingstandards@birmingham.gov.uk

No Rogue Traders Here website

Further information: Rogue traders and doorstep sales

Birmingham Trading standards provide legislative information and a number of schemes that can protect you against door step traders that may try to sell you goods and services that you do not want. We also work with No Rogue Traders Here Ltd who provide a service which enables you to search for verified reputable traders.

If you think you are being targeted by a rogue trader visit our Doorstep Sales and Rogue Traders for further information and advice.

Service Plan and Service Standards

We work hard to provide you with the very best service possible. A copy of the Trading Standards Service Plan for 2014-2015 is attached below for your information.