We have suspended the supply of a number of hoverboards/balance boards from local importers. Consumers should check the safety of their hoverboards with their retailer. Great care should be taken when charging hoverboards they should not be left unattended or overnight. Please see press releases and links for more information.http://www.tradingstandards.uk/extra/news-item.cfm/newsid/1848
For consumer advice and help with making a complaint telephone the Citizens Advice Bureau on 03454 04 05 06 or visit the Citizens Advice Bureau consumer rights website.
Trading standards provides advice and guidance for businesses who sell goods and provide services to consumers. For more information call us on 0845 330 3313 or visit our Business Advice page for more information of how legislations and regulations apply to your specific business.
Birmingham Business Crime Survey. The survey is being organised on behalf of the Community Safety Partnership. Please take 10 minutes to complete the online Birmingham Business Crime Survey to help the police and the local authority understand the issues and crimes that affect businesses across the city. The link to the survey is: https://www.snapsurveys.com/wh/s.asp?k=145310962062
Your views on the service we provide
Our Customer Care Charter gives further details on the standards of service you can expect from us. We want to hear from you with any compliments, comments or complaints about our services. Contact us by writing to:
Operations Manager Trading Standards
PO Box 16586
PLEASE NOTE: This is NOT a public access building.
Or by email to: email@example.com
Further information: Rogue traders and doorstep sales
Birmingham Trading standards provide legislative information and a number of schemes that can protect you against door step traders that may try to sell you goods and services that you do not want. We also work with No Rogue Traders Here Ltd who provide a service which enables you to search for verified reputable traders.
If you think you are being targeted by a rogue trader visit our Doorstep Sales and Rogue Traders for further information and advice.
Service Plan and Service Standards
We work hard to provide you with the very best service possible. A copy of the Trading Standards Service Plan for 2014-2015 is attached below for your information.