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Welcome to birmingham.gov.uk



Trading Standards

This page is known as: www.birmingham.gov.uk/tradingstandards

Know your new rights! Consumer Rights Act 2015

As part of National Consumer Week we will be at the following locations in Birmingham. Advice will be given on the New Consumer Rights Act 2015 Know your New Rights! Please come along:

  • Monday 2 November 2015
    10am-12.30pm - Northfield Library, 77 Church Road, B31 2LB
    1pm-3.30pm - Gala Bingo, 973 Kingsbury Road, B24 9QB

  • Tuesday 3 November 2015
    10am-12.30pm - Wyndley Leisure Centre, Clifton Road, Sutton Coldfield, B75 6EB
    1pm-3.30pm - Quinton Library, Ridgacre Road, B32 2TW

  • Wednesday 4 November 2015
    10am-12.30pm - Shard End Community Centre, 170 Packington Avenue, B34 7RD
    1pm-3.30pm - Bull Ring/ Indoor Market Community Hub

  • Thursday 5 November 2015
    10am-12.30pm - Cotteridge Church, Pershore Road South, B30 3EJ
    1pm-3.30pm - Spring Hill Library, Spring Hill, B18 7BH

  • Friday 6 November 2015
    10am-12 noon – All Saints Centre, 2 Vicarage Road, Kings Heath, B14 7RA
    10am-12.30pm - South Yardley Library, Yardley Road, B25 8LT
    1pm-3.30pm - One Stop Shopping Centre, 2 Walsall Road, Perry Barr, B42 1AA

Civil advice and assistance from Birmingham Trading Standards

Trading Standards do not provide non-statutory civil advice and assistance (except to vulnerable consumers). In civil disputes Birmingham Trading Standards does not act or intervene on the consumer's behalf or contact traders to negotiate a resolution.

Visit the Citizens' Advice Bureaux consumer rights web pages for consumer advice and help with making a complaint.

If the matter is still not resolved following advice from the Citizens' Advice consumer service, you will need to take legal advice and/or seek a resolution through the Small Claims Court.

Your views on the service we provide

Our Customer Care Charter gives further details on the standards of service you can expect from us. We want to hear from you with any compliments, comments or complaints about our services. Contact us by writing to:

Operations Manager Trading Standards
Trading Standards,
PO Box 16586
B33 3EH

PLEASE NOTE: This is NOT a public access building.

Or by email to: tradingstandards@birmingham.gov.uk

Finding a Reputable Trader and Tackling Rogue Traders

To help consumers find a reputable trader, Birmingham Trading Standards works with No Rogue Traders Here Ltd. We check the complaint histories of all businesses that are approved by No Rogue Traders Here Ltd to make sure that they have not treated consumers unfairly. Whilst we take all reasonable steps only to authorise reputable businesses, contracts are entered into at the consumer's own risk. For more information on this innovative scheme visit: www.noroguetradershere.com or use their freephone number 0800 233 5000.

If you think you are being targeted by a rogue trader visit our Doorstep Crime web page for further information and advice.

Operation Liberal is a joint operation between Trading Standards Authorities and West Midlands Police to tackle rogue traders operating throughout the West Midlands. Rogue traders are traders who go out intentionally to take advantage of consumers and to charge large amounts of money for little or very poor workmanship.