Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk



Taxis Hackney Carriage

There are two different types of vehicle that are licensed by Birmingham City Council. The most easily recognised is the 'London Style' taxi known as a Hackney Carriage.

Other vehicles are known as Private Hire vehicles which are required to be booked in advance with a Private Hire Operator.
Failure to book in advance can lead to the driver, the vehicle and the passenger being uninsured.

Can I hail/flag down a Hackney Carriage in the Street?
Yes, unlike Private Hire vehicles London style taxi cabs can be hailed/flagged down in the street. They can also be found at taxi ranks.

How many passengers will they carry?
Most Hackney Carriage vehicles can carry five passengers, although some can take more.

Will they carry Passengers who use wheelchairs?
It was a requirement for all Hackney Carriages to be wheelchair accessible and all Hackney Carriage vehicles are therefore capable of carrying wheelchair users.

How will the fare be calculated and how do I know how much to pay?
Each Hackney Carriage is fitted with a calibrated meter which can be seen in the cab of the vehicle. For journeys with a destination within the Birmingham and Solihull boundary the cost of the journey is calculated by the meter. A table of fares is displayed inside each vehicle. For journeys with a destination outside the Birmingham boundary, the driver can negotiate his/her fare with you before the journey commences.

What about Safeguards?
All drivers are licensed by the Local Licensing Authority; their vehicles have undergone and passed stringent tests for roadworthiness

What do I do if I have a complaint?
If you are unfortunate enough to have cause for complaint about a Birmingham Licence holder; you may choose to take up your complaint with the driver directly or alternatively take note of the drivers name and badge number, vehicle plate number and/or vehicle registration number and contact the Licensing Enforcement Team on: 0121 303 9611 or in writing to the address below.

Hackney Carriage and Private Hire Licensing Team,
Licensing Section,
Crystal Court,
Aston Cross Business Village,
50 Rocky Lane,
B6 5RQ

(Monday, Tuesday, Thursday: 0900hrs-1600hrs
Wednesday: 1000hrs-1600hrs
Friday: 0900hrs-1530hrs)
Please note ALL licensing applications will be dealt with by pre-booked appointments only.

Telephone: 0121 303 8442
Fax: 0121 303 9796