Street Services - fault reporting
Please use the links below to the individual forms in order to report street faults you might have come across.
Please try to give as much detail as possible, and although it is not mandatory please also leave us your own contact details so we can get back to you if we have any queries, and also to keep you updated on the progress of the report.
Report Street faults on your mobile
Anyone who has a mobile phone can also report street faults by text.
The message will be registered on our customer contact system and the sender will then get a response confirming that their report has been logged and will be dealt with. To use this service text HIGHWAYS + Space + message to 07786 200 403. Accurate details of the location and nature of the fault should be included in the text to speed up our response
If you consider any fault you are reporting to be causing a serious hazard to traffic or pedestrians and is in need of urgent attention, please telephone 0121 303 6644 (daytime) or 0121 303 4149 (evening / weekends). Or you can text HIGHWAYS + Space + message to 07786 200 403.
How quickly will we carry out safety repairs?
The speed of the repair depends on how urgent the problem is:
- We'll inspect within five working days maximum anything you report.
- Highway related dangerous defects will be made safe within 1 hour of the report.
- All other safety repairs will be repaired within a scheduled programme of works.
Please report your faults using the individual forms in this section.
Should you need to speak to someone regarding street services and fault reporting, then please telephone 0121 303 6644 (Monday to Friday 8am until 8pm) or alternatively you can email firstname.lastname@example.org