The Rent Service opening hours have now changed to 9am to 5pm, Monday to Friday.
You can now manage all of your housing payments in one place by registering for an individual online account. You can:
- pay more than one housing account in a single payment
- check all your account balances
- view and print account statements
As well as paying your council rent you can also pay for the following:
- council garage rent
- rent owed from a previous council tenancy
- housing benefit overpayments.
Please note: to have access to these options, you must upgrade your individual online account through a short verification process.
Upgraded account and security question
To upgrade, log in to your online account, then choose the Upgrade Account button on the left hand side. If you have upgraded your online account then you will be asked to answer your security question each time you log in.
When you are asked to input the answer to your security question, it reminds you which security question you originally chose, for example Mother’s maiden name.
If you can’t remember the answer you gave, then you can reset your security question by choosing 'Forgotten security question' beneath the area you input your three security answer letters or numbers. You will then be sent an email with further information.
How to contact us:
PO Box 16564
Birmingham, B2 2FU
Phone: 0121 675 2006