Please be aware that due to industrial action some council services may be disrupted on Thursday 10 July.

Birmingham City Council

Regulation and Enforcement Customer Care Charter

This page is know as: http://www.birmingham.gov.uk/regulatorycharter

Our Mission Statement:
"Fair Regulation for All - achieving a safe, healthy, clean, green and fair trading city for residents, businesses and visitors"

Our commitment to you:
We want you to receive efficient and effective services from us, from the moment you realise that you need our assistance, or we make contact with you, to the time that your dealings with us are concluded.

Through our officers we deliver the Trading Standards, Environmental Health, Licensing and Register Office Services for Birmingham City Council. Our Director, Jacqui Kennedy, believes that a number of factors help to make us a customer focused organisation and one that delivers our services to our customers efficiently, effectively and courteously. We set standards for these factors.

Our Customer Care Charter attached below sets out our commitments to you so that you can judge us on our promises.