Birmingham City Council is working on improving how it provides services to the citizens of Birmingham.
In order to assist the Council in providing relevant services more quickly when required, and in an effective and efficient manner, it is creating an information hub.
The information hub will contain a single customer record, comprising of your name, address, date of birth and gender, together with some information which can be used to confirm your identity. It is envisaged that the single customer record will record a brief summary of your contact with the Council, e.g. that you called the Council about a missed bin collection.
The Single Customer Record will not contain extensive details of the services you have received. However, the single customer record will also act as an index to other council databases, but will be able to feed information into a number of council systems, including:
- Waste Management
- Leisure services
- Trading Standards
- Adult Social Care
- Corporate Finance
- Council Tax
To do this, the Information hub will take your name, address, date of birth and gender from the above council systems to create the single customer record.
This list of services utilising the Single Customer Record is continually updated, and an up-to-date list is available on Birmingham City Council’s web site.
This will allow you to notify the Council once and have that information fed into a number of Council systems. For example where you change your address, rather than you having to notify each individual Council department of the change of address, by reporting it to one Council department, a number of Council departments will be notified. However, this will only be done with your express consent.
The Single Customer Record will also allow the council to respond to any queries you may have in respect of the provision of services more quickly and efficiently. By linking into a number of Council systems, any query or issue can be investigated more quickly. However, any access to such Council systems will only take place in response to any query or instruction received by yourself, and only where such access is necessary to answer or respond to the query or issue raised by yourself.
Birmingham City Council will not normally create or hold Single Customer Records in relation to children (individuals under the age of 18) without the consent of the child’s parent/guardian. However, there may be limited circumstances where a child’s data will be held in a Single Customer Record, such as.
- Where the child is a designated carer or has been appointed as being able to act on behalf of a named adult
- Where an child receives services as if he/she was an adult, e.g. where a 16 or 17 year old applied for Council Housing
- Where dealing with urgent matters where it is impossible to obtain the prior consent of the parent, e.g. where the child has reported an incident requiring urgent action.
There may also be certain other situations, where Birmingham City Council will hold children’s information in a Single Customer Record. In these situations, this record will be treated as being sensitive and access to such records will be restricted on a “need to know” basis.