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Birmingham City Council

Planning & Regeneration Customer Charter




We aim to provide a high quality Planning & Regeneration service to meet our customers needs, whilst aspiring to the highest level of customer trust.

We have produced a Customer Charter which sets out :-

  • how we try to make it easy for you to contact us;
  • what you can expect from us; and
  • what we do with your comments.

It is written for everyone who uses our services.

If we haven't met your expectations, we want to hear from you. It is also nice to hear when we have!

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Last Updated : 5th December 2013