Welcome to birmingham.gov.uk

Due to essential maintenance the online account may not be available between 18:00 hours and midnight.
Apologies for any inconvenience caused.

Welcome to birmingham.gov.uk

Planning & Regeneration Customer Charter




We aim to provide a high quality Planning & Regeneration service to meet our customers needs, whilst aspiring to the highest level of customer trust.

We have produced a Customer Charter which sets out :-

  • how we try to make it easy for you to contact us;
  • what you can expect from us; and
  • what we do with your comments.

It is written for everyone who uses our services.

If we haven't met your expectations, we want to hear from you. It is also nice to hear when we have!

BCC Footer

Last Updated : 5th December 2013