Birmingham City Council

Pest Control

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Overview

We DO NOT provide a treatment service to businesses which store, process or sell food.

We provide a pest control service for both commercial and domestic properties in Birmingham.

If you would like to report a problem with pests within your property (commercial or domestic) please press 'Report a Problem with Pests' button above.

Domestic Customer


For domestic customers who live in Birmingham our pest control service is free for the pests we treat, excluding wasps for which there is a charge. For further details on the type of pest we treat within occupied properties are detailed below.

If you have a rat in your house we will be with you on the next working day. If possible we will ring and get there sooner. If you have a rat in your garden we will give you an appointment.

Please note: we do not treat for mice, however we supply free mouse poison to any Birmingham residents to self treat any mice problems you may have. This is available at your local Customer Services Centre, where you collect it without having to book an appointment. This will only be supplied to a person over the age of 18. You may be asked for proof of age. You will also be required to provide proof of identity and address.

Commercial Customer


For commercial customers (excluding food businesses) we offer a range of competitively priced treatment service and can offer a range of one off survey or treatment visits through a contract. Please see the commercial pest control page.

For further information on the types of pest we treat in commercial properties are detailed under 'pest control-commercial service' along with charges for this service.

If you are a commercial business and would like to report a rat in the following places: open land or alleyway,only in a neighbouring garden/property or on the highway including shrubbed areas/flowerbeds. Please select the first option: domestic customer for customer type on the form to proceed to the next part.

If you would like information on the commercial services provided by the council please complete a Service Specific Enquiry - Environmental Health.

If you wish to pay for this service by card, please have your details to hand. We accept the following:

MasterCard Debit MasterCard, Visa, Visa Debit, Maestro, Solo
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Essential Information
  • We do NOT provide treatment for:

    For general information on all of the pests mentioned above see our information leaflets.

  • In occupied domestic properties we provide a free service for:

    • rats
    • bedbugs
    • cockroaches

    We provide an affordable service for the treatment of wasps. For more information please see 'terms and conditions: wasps treatment' below.

  • We offer a range of competitively priced commercial pest control and clearance services and can tailor our service to your needs by offering either one-off survey or treatment visits through to regular contracts. Please contact us to discuss your requirements. We can deal with any of the following:

    • Rodent control (such as; rats or mice)
    • Insect control (such as; wasps, fleas or ants )
    • Squirrels control
    • Pigeon control (bird deterrent)
    • Gull control (egg replacement)

    Commercial fees and charges

    All commercial work for one off visits are charged per hourly visit. However charges are tailored to your needs and may be lowered if a contract is taken. Quotations can be obtained free of charge. Please see our contract advice page (see related links above).

    All charges are subject to: VAT (where applicable), costs of materials (poisons, bait boxes, traps etc.), and tipping charges where applicable.

    Visit of one hour/part hours will be charged at the full hourly rate, except in relation to ongoing contracts where work is charged part hourly.

    Organisations with a good track record of payment may be permitted to pay by invoice, although this is entirely at our discretion and any failure to pay may mean that planned treatments may be withdrawn.

    If you receive an invoice for pest control treatment we have undertaken visit our How to Pay page for details on the various methods in which payment can be made.

  • Wasps are useful insects during the spring and early summer as workers collect insect larvae, which helps control garden pests. However, towards the end of the summer they often become a nuisance when they start to indulge in their passion for sweet materials. Wasp stings cause concern for most people and unlike bees, wasps can sting several times.

    A single queen wasp begins construction on a nest in early spring, which may eventually house more than 500 adult wasps. The queen starts this process by laying up to eight eggs in a small comb protected by several layers of papery material. The queen produces this by foraging for wood fibres which she chews and combines with saliva, to form new papery layers of the nest. After four to six weeks the initial workers hatch and continue construction on the nest while the queen continues to lay eggs and increase the wasp population. By the end of the summer, a large nest will have been formed containing male and female workers, together with a number of specially nurtured new queens. With the onset of severe weather around October the nest dies out and unlike bees, this will not be reused in the future. Once the queens have exited the dying nest they find a location to hibernate over winter often in warm undisturbed places like garden sheds, loft spaces, cellars, under loose bark and even unused bird boxes. The queens emerge in the spring and the life cycle begins again.

    Treating wasps yourself

    Insecticide powder to treat wasps can be bought from most DIY stores, garden centres and supermarkets. It is important to always read the label carefully and only use the powder properly. Wasps nests should be treated early or late in the day when wasp activity is at its lowest. Firstly, find the entrance to the nest by observing where the wasps are entering. Nests are often located in loft spaces, cavity walls, flower beds, garden sheds, rockeries and roof eaves. Before treating please ensure that all windows and doors are closed, family members and pets are indoors and neighbours have been notified.

    When you have located the entrance puff the insect powder in and around the entrance; returning workers will then carry the powder into the nest on their bodies contaminating the nest. Within several days all the wasps should be dead.

  • Wasps are useful insects during the spring and early summer as workers collect insect larvae, which helps control garden pests. However, towards the end of the summer they often become a nuisance when they start to indulge in their passion for sweet materials. Wasp stings cause concern for most people and unlike bees, wasps can sting several times.

    A single queen wasp begins construction on a nest in early spring, which may eventually house more than 500 adult wasps. The queen starts this process by laying up to eight eggs in a small comb protected by several layers of papery material. The queen produces this by foraging for wood fibres which she chews and combines with saliva, to form new papery layers of the nest. After four to six weeks the initial workers hatch and continue construction on the nest while the queen continues to lay eggs and increase the wasp population. By the end of the summer, a large nest will have been formed containing male and female workers, together with a number of specially nurtured new queens. With the onset of severe weather around October the nest dies out and unlike bees, this will not be reused in the future. Once the queens have exited the dying nest they find a location to hibernate over winter often in warm undisturbed places like garden sheds, loft spaces, cellars, under loose bark and even unused bird boxes. The queens emerge in the spring and the life cycle begins again.

    Treating wasps yourself

    Insecticide powder to treat wasps can be bought from most DIY stores, garden centres and supermarkets. It is important to always read the label carefully and only use the powder properly. Wasps nests should be treated early or late in the day when wasp activity is at its lowest. Firstly, find the entrance to the nest by observing where the wasps are entering. Nests are often located in loft spaces, cavity walls, flower beds, garden sheds, rockeries and roof eaves. Before treating please ensure that all windows and doors are closed, family members and pets are indoors and neighbours have been notified.

    When you have located the entrance puff the insect powder in and around the entrance; returning workers will then carry the powder into the nest on their bodies contaminating the nest. Within several days all the wasps should be dead.

  • If you would like to make a request for a refund, please use our service specific enquiry form. All requests are dealt with on an individual basis, and will be investigated by one of our officers. We may have to contact you to ask for further information about your request before a decision is made.

Frequently Asked Questions