Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk



Pavement and road problems


Please tell us if you have found a problem relating to roads or pavements or to verges or central reservations. Examples include potholes, raised or broken manhole or utility covers, missing or broken kerb stones, flooding, faulty street lights or traffic lights, or broken or vandalised street nameplates.

You can also ask for new trees to be planted on the roads and streets where there have been tree gaps which haven't been replaced.

If you are reporting a broken manhole or utility cover, it would help us if you can tell us the name of the company it belongs too, for example BT or Severn Trent.

Out of Hours

If you consider any fault you are reporting to be causing a serious hazard to traffic or pedestrians and is in need of urgent attention, please telephone 0121 303 4149 (Mon - Fri (8:00pm - 8:00am) and weekends).

Please ensure you do not put yourself or anyone else in danger when obtaining details about the fault.
Essential Information
  • Anyone who has a mobile phone can also report street faults by text.

    The message will be registered on our customer contact system and the sender will then get a response confirming that their report has been logged and will be dealt with. To use this service text HIGHWAYS followed by a space, followed by your message to 07786 200 403. Accurate details of the location and nature of the fault should be included in the text to speed up our response

Frequently Asked Questions
    • Each street light, traffic light, or traffic sign should have a number on its column. This may be painted on, or on a sticker, and will be on the side of the lamp column facing the road. If you can tell us this number it will help us to resolve your request more quickly.

    • How quickly this report is dealt with depends on how urgent the problem is.

      We will inspect anything you report within a maximum of 5 working days.

      Dangerous faults or situations will be made safe within 24 hours of the report.

      All other defects will be scheduled for attention or repair within planned programmes, for Street lighting faults usually within 12 business days (95% of the time) and for Street Names Plates with 28 business days from the report.

    • If you haven't been able to find the information that you need then the link below will take you to a form that you can use to ask us further questions.

      Service Specific Enquiry