Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Parks Performance and Satisfaction

Performance and Satisfaction - Birmingham Parks

Priorities and targets for the Park Service are guided by its stakeholders including Birmingham City Council (through the Council Plan and Leaders Policy Statement), partners of Parks including BOSF and friends groups, its employees and their customers (through your views and satisfaction surveys).

The Parks Department has six key objectives which are:

• To support healthy activities and wellbeing in Parks.

• To provide safe, clean and well maintained Parks and Open Spaces.

• To improve biodiversity and nature conservation in Birmingham.

• To support community engagement and participation in Parks.

• To provide a customer focused service and raise the profile of Parks.

• To provide value for money.

Parks produces an annual Performance Report and the latest report is attached below

As part of our commitment to our customers, Parks has a Customer Charter and this also can be found below.

To gain an insight into our customer the Parks Service actively undertakes public consultation and regularly carries out surveys of its park users. The feedback is vital in ensuring that we continue to meet customer needs and helps us to improve the services we provide.

Our most recent surveys in Parks are:

• Your Parks Service – Visitor Satisfaction Survey 2014 (open to the end of October 2014)

• Birmingham Wildlife and Conservation Park Satisfaction Survey 2014

The Birmingham Wildlife and Conservation Park has its own dedicated customer survey so if you have visited recently and not already done so please take time to feedback on your experience.

The results from our surveys (once closed) will be available as a download at the bottom of this page.

Further information on surveys can also be found on the City Council’s “Be Heard” consultation website at https://www.birminghambeheard.org.uk