Birmingham City Council

Neighbourhood Advice and Information Services

Access to City Council services and advice on income maximisation is provided through the Neighbourhood Advice and Information service. This includes:

  • The network of Neighbourhood Offices
  • Home visits to people who cannot get to offices
  • Contact Birmingham
  • A network of surgeries

Each year the service deals with over 800,000 enquiries from citizens. Just over half of these concern welfare benefits - help with claiming, identifying entitlement and take-up and problem solving. A further one fifth are about other financial matters concerning debts and money advice and a similar amount are about accommodation problems both in the public and private sectors. All Offices offer appointments in order to avoid lengthy waits.

The Main Functions of the Advice & Information Services are:
  • To provide information, advice and local access to all council services
  • To provide information, advice & problem solving assistance with income maximisation
  • To provide a means of communication between citizens and departments on the provision of their services
  • To provide a service that supports the involvement of local people in the decision making process that effect them

Contact Birmingham 0121 303 1111 (International Dial: 00 44 121 303 1111) provides a service from 8.00 am to 8.00 pm, Monday to Friday. It aims to offer a full advice and information service to people who prefer to access the service in this way.

Need Help? E-mail Us at:

adviceline@birmingham.gov.uk


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