We check our performance regularly to see how well we are meeting the targets we set every year. The information we collect allows us to identify where we can improve and look at how our performance compares with that of other councils.
Take a look at the reports attached below for more detailed information on our performance.
If you would like more information about the performance of Birmingham City Council's housing services, please email
STATUS surveys are a way for Birmingham City Council (BCC) to find out what tenants think about the services provided to them and to report this back to our regulatory bodies. We are required to conduct a STATUS survey once every two years.
A quarterly report, submitted to the Performance Monitoring group and to the City Housing Liaison Board, which is made up of a representative from each of our Housing Liaison Boards. Each performance indicator is given a green, amber or red rating. Includes some services not controlled by Housing.
A breakdown of how well Birmingham City Council has managed the delivery of repairs and associated services, measured against the standards set out in the Tenants' Quality Promise. Submitted quarterly to the Performance Monitoring group.
A breakdown of how well Birmingham City Council has managed the delivery of estate services, such as caretaking and cleaning. They are measured against the standards set out in the Tenants' Quality Promise and submitted quarterly to the Performance Monitoring group.
A monthly report with comprehensive performance information, split by constituency. It is distributed to our citywide network of Housing Liaison Boards for scrutiny and discussion.