Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Highways Customer Charter


The city has some of the busiest roads in the country and there are significant challenges maintaining the network and keeping it moving but still providing essential infrastructure services for all residents, businesses and visitors to Birmingham.

We are now over five years into our 25 year partnership with Amey Birmingham Highways Limited and are delivering significant improvements to the City’s highway infrastructure. We have the added bonus of a planning for life cycle maintenance as part of a programme that covers up to 2035. In this Customer Charter we clearly set out the standards that all Birmingham residents and our partner organisations are entitled to and we expect these standards to be met. We will ensure that regular updates are made available to the public on our website to demonstrate that we are delivering on our assurances, We would appreciate your comments and feedback and would like to thank you in advance for your interest and input.

Our Promise

How you can help us

Well maintained highways

Customer Service Standards

Customer Satisfaction

Making a complaint

Highways Equality and Diversity

Freedom of Information Requests

Get in touch or visit

Highways Maintenance and Management - Private Finance Initiative (PFI)

 PDF Customer Satisfaction Survey 2015 Results (Size: 5.64 Mb Type: PDF )

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