Due to essential maintenance work being carried out, some of our forms may be unavailable from 5pm on Friday 27th May until 8am on Tuesday 31st May. We apologise for any inconvenience this may cause.
Guard Rails, Bollards and Benches
Guard rails are sections of railing placed beside the highway to discourage pedestrians from trying to cross the road at certain places, for example directly outside a school, and to encourage them to use safe crossing places such as clearly marked pedestrian crossings.
Bollards (Non- Illuminated) are small concrete or metal pillars most commonly used to restrict or prevent vehicular access to certain areas to ensure public safety.
Benches include all kinds of public seating on pavements or in pedestrianised areas.
Please let us know if any these have become damaged. Requests for new street furniture can be made on line.
Information required when reporting a problem
Key information required is:
Location - Please provide as much detail as possible to identify the location of the problem. Reports of a general nature regarding the network condition will be investigated, however for specific reports about a potential hazard please try to pinpoint the location as close as possible on the map contained within the reporting form.
Please also include:
- road names;
- name of the junction or road, and other easily identifiable landmarks; school, shops, Public Building or Hospital.
- identifying features on the road such as a property address or street furniture number that the problem appears near to; and
Description of the problem - Please provide as much detail as possible and include:
- details of the defect
- location in the road surface (at the edge, in the middle etc) and on main roads if the defect is In to city or Out of city, North or South bound·
- Asset number – each set of signals should have a unique reference number on the column or cabinet box next to the signals, if you can provide this number it will help us identify the location and respond more efficiently.
- If any damage has been caused by a vehicle, please provide any information of who caused the damage details e.g. Vehicle Make and model (Ford Focus etc.), Colour, Registration number etc.
Your contact details - In case we need to contact you for more details, we ask that you provide us with your contact details.
Please ensure you do not put yourself or anyone else in danger when obtaining details about the fault.
The above information is very helpful as this will help us prioritise the enquiry and also enable us to provide a more efficient response.
How you can help us
- Notifying us of problems/defects - use our online reporting system
- Keeping trees and hedges trimmed to avoid overhanging the Highway.
- Reporting any damage, vandalism or theft.
- Not damaging footways or verges by parking on them.
- Not obstructing footways or using flyposting with commercial displays.
Out of Hours
If you consider any fault you are reporting to be causing a serious hazard to traffic or pedestrians and is in need of urgent attention, please telephone 0121 303 4149 (Mon - Fri (5:00pm - 9:00am) and weekends).
Millions of people use the city’s highways and road networks every day, whether they are motorists or pedestrians. Our Highways Service is committed to providing a consistently high level of service and routinely undertakes inspections to make sure the roads, footways, bridges and street lights across the city are safe for all.
Sometimes, problems occur and we will do our utmost to fix them.
Well maintained highways
The highway network is a most highly valued physical asset, both in financial and community terms, for which public authorities are responsible. Effective stewardship and asset management is crucially important, both to users and the community. Authorities are recommended to adopt the principles of the Code of Practice for Highway Maintenance Management, to adapt them as necessary based on consideration of local circumstances, and apply them consistently.
We undertake all our highway works and inspections in accordance to national standards and this sets strict safety criteria to ensure that all public footways and carriageways are safe for public use.
This criteria is based on a safety matrix, whereby any urgent defects are rectified within one hour of us being notified and all other defects are repaired using varying timescales this, dependent upon the severity of the defect, Repairs are carried out in accordance with our service standards. Emergency defects (e.g. where the pothole is of a size and location to put both the probability and impact of an accident as very high) should be attended within one hour. At that initial visit, the site will be made safe either with barriers or a temporary repair. Other potholes are added to the list of works and an Enquiry Inspector will visit the site and use the risk matrix to determine the category of the defect.