Welcome to birmingham.gov.uk

Due to essential maintenance some of our forms will be unavailable on Saturday 20th December 2014 between 8.00am and 8.00pm. We apologise for any inconvenience caused.

Welcome to birmingham.gov.uk

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Your caretaking and concierge service

Overview

Birmingham City Council's concierge service provides tenants and leaseholders in participating blocks of flats with information, advice and a support service similar to that provided by their housing office but with the convenience of it being based locally.

There is a night security officer available to help in an emergency overnight, on weekends and bank holidays as well as maintaining the security of the block.

Neighbourhood caretaking is a service that has been introduced in a number of areas across the city, improving the local neighbourhood and environment for those who live in them.

Neighbourhood cleaners work with neighbourhood caretakers and deliver a cleaning service to the communal or shared areas of high rise and some low rise blocks.

Essential Information
  • Maintaining a high standard of cleanliness in the areas surrounding blocks of flats is important and areas around high rise blocks of flats are kept tidy by our caretakers.

    For other areas we use the services of the council's estate cleaning crews. They target specific areas on housing estates each day to carry out a thorough cleaning operation, including the removal of large or dumped items.

    Local staff advise the crews on where to clean up. If you want to report a problem, contact your concierge or neighbourhood caretaker.

  • We believe that our concierge and security services offer good value for money. The cost of the concierge service varies from scheme to scheme depending on location. A charge for this service is added to tenants' rent, if you receive Housing Benefit it will include this extra cost.


  • Night Time Security
    Birmingham
    0121 359 5329

Frequently Asked Questions
    • Your local housing team checks the blocks and the standard of work on a regular basis. The work is checked to ensure we are delivering services that meet our service standards. The service standards leaflets are attached below.

    • Yes you can – there are lots of ways for tenants to get involved in how our services are delivered. Some examples include:

      • conducting estate walkabouts/assessments
      • joining local residents groups
      • attending local events and open days.

      We are always looking for tenants to share their views with us. If you want to find out more, visit: www.birmingham.gov.uk/getinvolved.

    • On weekdays, between the hours of 7am – 7pm, the service is delivered by our concierge officers. On Bank Holidays, weekends and weekdays, between the hours of 7pm – 7am the service is delivered by our security officers.

    • Your security officer will be pleased to assist you. They can be contacted via the intercom handset located within your flat, at the reception desk in the lobby, or via the telephone.

    • Many of you will see your concierge/security officers on a daily basis working from their office within your scheme. They wear a uniform and identification badge at all times so that you can identify them.

      Your concierge and security officers will be happy for you to approach them with any questions you may have. You can also contact your concierge/security officer directly using the intercom handset located in your flat.

      You can also look at the information on the noticeboard in the lobby area of your block. This will give you contact details for your night security supervisors, should you have any issues with any aspects of this service outside of normal office hours.

    • The night security service is monitored by a team of six supervisors who work out of hours over a seven day period, ensuring that we provide a quality service.

    • You may see your caretaker/s on a daily basis working in your neighbourhood. They wear a uniform and identification badge at all times so that you can identify them. Your caretaker/s will be happy to for you to approach them with any questions you may have.

      You can also look at the information on the noticeboard in the lobby area of your block. This will give you contact details for your caretaker and other information you may find helpful.

    • There is a service charge which is shown in your rent statement. Leaseholders are also charged for this service.

    • Hopefully if your block does receive a cleaning service, you will already be aware of it. You may see your cleaners working in your neighbourhood; they wear a uniform and identification badge at all times so that you can identify them. The vehicles they use also display their logo and telephone numbers.

      There should also be a notice in your block informing you of the service, who provides it and who to contact if there is a problem. The notice will also contain any other related information you may need.

    • The cleaning service attends to the communal areas in and around your block. We can also provide an emergency service, including outside of normal working hours.

      We have a set of published service standards which go into more detail about exactly what you can expect from your cleaning services. See the list of attached documents below.