Yearly Council Tax bills are issued during March and are payable over 10 monthly instalments unless a different payment scheme has been requested. Instalment payment plans commence in April. As Council Tax payments are mostly paid in advance, where there is a change in your circumstances a credit may occur on your account. These credits can be refunded to you by cheque after the credit has been verified.
A refund will only be completed if your account is in credit and you do not owe any other amounts of Council Tax. If you move house within the city, any credit on your previous address will be transferred to your new address. If you have moved outside the city and have overpaid then a refund will be made.
Reasons for Overpayment
A Council Tax account can fall in to credit for the following reasons:
- A discount has been awarded
- An exemption has been awarded
- Customer vacates or their liability end
- Council Tax benefit has been awarded
- A banding alteration
- Customer overpaying
Refunds will not be issued in respect of uncleared funds (i.e. cheque payments) or until banks/building societies have issued direct debit payments. In these cases there will be a slight delay in issuing the refund. We aim to send out refund cheques within 10 working days.
To request this you can send an email to firstname.lastname@example.org.
If a Council Tax account is in joint names and payment is to be made to only one of the Council Taxpayers then authorisation is required from the individual not receiving the cheque. An email request in this instance is not acceptable. The letter must be posted to us at Birmingham City Council, Revenues Service, PO Box 5, Birmingham, B4 7AB.