Birmingham City Council

Concerned about a Child?

Overview

This page is known as: www.birmingham.gov.uk/concerned



You do not need to know everything about the child and what is happening; you may just be worried, concerned or feel that something is not right.

The Information, Advice and Support Service (IASS) provides a single point of contact for professionals and members of the public who want to seek support or raise concerns about a child.

The IASS provides:

  • an accessible and responsive service;
  • screening of assessments to determine appropriate action;
  • advice about support available; and
  • referrals to the most appropriate services.

Let us know if you have concerns about child by contacting:

Children’s Information and Advice Service

Monday to Thursday 08.45 – 17.15 and Friday 08.45 – 16.15

Telephone: 0121 303 1888

email: iasscitywide@birmingham.gov.uk

Outside of these hours contact the Emergency Duty Team

Telephone: 0121 675 4806

email: iasscitywide@birmingham.gov.uk

You can also contact the Children’s Information and Advice Service to request an occupational therapy referral for a child.

How Partners/Professionals should report concerns about a child

Procedure for partners/professionals to report their concerns about a child can be found here.



Essential Information
  • There is one IASS office which covers the whole city. The team contains:

    - Referral and Advice Officers who will:

    • collect information about the referral
    • screen databases to establish whether there has been any previous involvement from children’s services
    • input data
    • make a recommendation on the outcome of the referral

    - Social Workers who will:

    • analyse information relating to complex referrals

    - Team Managers who will:

    • sign off all referrals
  • The Emergency Duty Team (EDT) provides overnight, weekend and public holiday cover for Children’s Social Care. The Service is for anyone who is in danger and unable to protect themselves, or for those who can not remain in the community without immediate intervention. The team works with a reduced staffing level providing:

    • immediate emergency care when necessary;
    • offering advice to professionals and members of the public;and
    • taking information for service requests which are passed onto the relevant team.

    We also have a dedicated telephone line to our EDT available to provide a city wide service outside of normal working hours on 0121 675 4806 including:

    Weekdays: before 8.45 am and after 5.15pm (Monday to Thursday)
    Weekends: after 4.15 pm on Friday to 8.45 am on Monday

    Available all Bank Holidays

  • The emergency service is available at all times outside normal office hours and is used by referring agencies, for example, West Midlands Police or customers.

    A Duty Social Worker will determine the nature and degree of risk based on the initial information received in the referral.

    • If you make an enquiry you will be advised of the next steps being taken and the timescales involved.

    After assessing the initial information received, they will do one of the following:

    • visit to establish the nature of the problems first hand; or
    • make sure you receive a service from Children, Young People and Families or other appropriate agency; or
    • determine that whilst a service is needed, it does not need to be dealt with outside normal office hours; or
    • determine that you do not need Children, Young People and Families help and will suggest alternative solutions.
  • If your case is allocated to a Social Worker he or she will:

    • conduct an initial assessment of needs;
    • visit to establish the nature of the problems first hand;
    • speak to and work with the family and child involved;
    • determine what services are needed and make sure you receive a service from Children, Young People and Families or other appropriate agency;

    OR

    • determine that you do not need Children, Young People and Families help and will suggest alternative solutions.
  • Information, Advice and Support Service

    Telephone: 0121 303 1888

    eMail: iasscitywide@birmingham.gov.uk




    Emergency Duty Team

    Telephone: 0121 675 4806

    eMail: iasscitywide@birmingham.gov.uk