Birmingham City Council

Contact Us

If you have any comments, compliments or complaints then please let us know by completing our Your Views form.


Report problems or request a service online.

You can report issues or request most council services without needing to phone us - take a look at our list of online services for more details.

You can report missed bin collections, potholes, faulty street lights, antisocial behaviour, book bulky waste collections, and much more - and by doing so online your report or request is fed straight into our backend system resulting in a quicker and more cost-effective outcome.

If you're experiencing a problem with our website itself or your online account, please use the website help form on our about our website page.


Before contacting us try searching our website, its quicker and you can find most of the things you need.

The easiest way to do this is by using our search box which you can find towards the top of every page.

You can also use the A -Z index which appears at the bottom of every page.
Or you could use the menu navigation which appears on the left of every page.


Action on Hearing Loss

If you use the Action on Hearing Loss (formerly the RNID)Typetalk service then you can call any advertised Birmingham City Council phone number by using the prefix 18001*.

*Telephone numbers are advertised throughout this website.


You can also email us at: contact@birmingham.gov.uk

Or alternatively you can write to us at:
Birmingham City Council
Feedback
Freepost
Birmingham
B1 1BR

If you need to visit the Council House, the address is Council House, Victoria Square, Birmingham, B1 1BB.

You can also email us at: contact@birmingham.gov.uk

Or alternatively you can write to us at:

Birmingham City Council
Feedback
Freepost
Birmingham
B1 1BR


If you need to visit the Council House, the address is Council House, Victoria Square, Birmingham, B1 1BB.

Useful telephone numbers

Adults and Communities

Adults & Communities 303 1234
Access Point (ACAP)
Monday-Thursday 8:45am to 5:15pm
Friday 8:45am to 4:15pm

Or you can select on My Care in Birmingham - www.mycareinbirmingham.org.uk
The quickest way to get information and advice about adult social care, how to care for yourself by looking at your needs and how you can meet them.

Commissioning/Front Facing Services
Advertise your services for FREE on http://marketplace.mycareinbirmingham.org.uk

Adult Education 675 4805
Emergency Nightcare 464 5001
Blue Badge/Disabled Parking 303 1234
Emergency Duty Team 675 4805
Blue Badge/Disabled Parking 303 1234
Emergency Duty Team 675 4805
Bharosa Helpline for Asian Women and Families
Asian Women and Families
(Domestic Violence) 303 0368 or 303 0369
Children's Information and Advice Service
Information Advice and Support Children's Social Care, Family Information Service
School Admissions and Pupil Placements 303 1888
Adoption & Fostering 303 7575
Child employment 303 8900
Governor Support:
North 303 2479 Central 303 4955 South 303 2577
School Bus Passes:
North 303 2450
Central 303 4955
South 303 4425

School Meals 464 9002

Student Loans 303 3648
For list of schools see main Directory listing
Environmental Health
Environmental Health: 303 6007
Air Pollution
Animal Welfare
Dog Wardens
Food Hygiene/Safety
Health & Safety at Work
Noise
Pest Control - Rats/Wasps
Pollution Control
Contaminated Land Searches 303 9956
Anti-Social Behaviour 303 1111
Roads (Highways)

General Enquiries: 303 6644

  • Roads/footways
  • Blocke drains
  • Traffic signals and signs
  • Obstructions
  • Bollards and guard rails
  • Flooding - highways
Car Parking Penalty Charges 675 2000
Dropped Kerbs 303 7577

Emergencies 303 4149

Public Rights of Way 464 6846
Rivers & Brooks 303 7235
Searches and enquiries team 303 7689
Street naming/property addressing/
numbering 303 7687
Housing
Housing Repairs 0800 073 333
Homelessness
(Emergencies out of hours) 303 7410
Right to Buy Your Council House 303 7926
Local Housing Team 216 3030
For all other Housing enquiries see
main Directory listing.
Leisure/Libraries/Museums/Sport
Alexander Stadium 464 8008
Archives 242 4242
Arts Advice 303 2434
Banqueting/Conference Facilities 303 2050
Birmingham Museum 303 1966
Birmingham Town Hall:
Box Office 780 3333
Gen Enquiries 200 2000
Libraries 242 4242
Library Services for the Housebound 464 1118
Nature Centre 472 7775
Parks & Public Open Spaces 464 8728
Sport coaching & Development
Programmes 464 2012
Pitch bookings 464 6024
Sutton Town Hall 464 8990
Trees on Council Land 464 8728
For details of golf courses, leisure centres,parks, playing fields, country parks, visitor centres, public halls and swimming pools. see main Directory listing
Planning/Development

Acivico 303 6719
(building design, construction and facilities management)

Conservation & Listed Buildings 303 1115
Dangerous Buildings & Demolition675 7006
Land Charges 303 4839
Planning Applications/Enquiries 303 1115
Planning/Development 303 1115
Tree Preservation 303 1115
Property
Acquisitions/Disposals 303 3472
Industrial Property 303 3935
Property Records 303 3940
Shops to Let 303 3952
Survey & Mapping Facilities 464 1629
Waste & Recycling

Waste and Recycling: 303 1112

  • Abandoned Vehicles Asbestos Collection/Advice
  • Fly Posting/Graffiti
  • Public Waste Disposal Sites
  • Recycling/Refuse Collection
  • Street Cleansing

Commercial Waste Services 303 2894

Other Popular Council Services
Council Tax 303 1113
Council House Reception 303 2054
City Centre Partnership 616 2894

Customers paying invoices 464 2001

Elections/Electoral Registration 303 2731
Equalities Division 303 2545
Housing Benefit/Council Tax Support464 7000
Insurance Claims 303 3288
Lord Mayors Parlour 303 2040
Ombudsman 0845 602 1983
Pensions 464 6800
Press Office 303 3287
Recruitment 303 1111
Register Office 675 1000
Suppliers - Invoice queries 464 7299

Emergencies

Anti Social Behaviour 303 1111
Flooding (out of hours only) 303 4149
Highways (out of hours only) 303 4149
Homelessness 303 7410
Pollution of Brooks and Streams 0800 807060
Social Services 675 4806
Transportation 303 4149
Business

Birmingham City Laboratories 303 9300

Brasshouse Language Centre/
Translation Services 303 0114

Business Rates 303 5509
Car Boot Sales Licences/Street Trading Consents 303 0254
Economic Research & Policy 303 3760
Hackney Carriage/Taxis 303 8442
Licensing - General 303 9896
Markets - Retail & Wholesale 464 8349
Loan Sharks 0300 555 2222
Trade/Commercial Waste Services303 2894