Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Council Tax Enquiries

Birmingham City Council has a duty to maintain accurate records for billing and collection of Council Tax.

If you think your council tax bill, band or liability is wrong, please see the appeals page.

Adult social care precept

This year, Birmingham City Council has added a precept of 2% to council tax bills to help it meet the cost of providing adult social care. Further details can be found on page 13 of the budget booklet (attached below).

Sutton Coldfield precept

Following a postal consultative ballot in the summer of 2015, Birmingham City Council passed a resolution on 15 September 2015 to establish a parish council for the parliamentary constituency of Sutton Coldfield. An additional amount (known as a precept) is added to the annual council tax bill for properties within the area of the parish council. The amount will vary depending on the valuation band of the property.

Further details can be found on page 13 of the budget booklet (attached below). If you have any further questions about the parish council, you can visit www.birmingham.gov.uk/sutton-coldfield-parish-council

Information guides

 PDF CENTRO 2016-17 (Size: 869 Kb Type: PDF )

Copyright: Birmingham City Council

Our customer charter promise to you

"This charter sets out the service that you can expect from the Council Tax office. It shows the standards we have set and want to maintain. As a Council Taxpayer you have the right to a high quality service."

Mark Rogers - Chief Executive

The Council Tax Office will:

  • send out accurate council tax bills
  • collect council tax promptly and efficiently
  • deal with your enquiries promptly and efficiently
  • provide clear and up-to-date information
  • help you understand your rights and obligations
  • continually improve our standards and services
  • give value for money in our services.

We will also:

  • tell you what our standards are
  • provide clear information
  • ask for your views.

Follow up any complaints received and provide a full explanation of our findings (please see "How to Complain" at the bottom of this page).

Formal complaints will be investigated by a senior manager who will tell you the outcome and may need to interview you about your complaint. These standards have been set and are in place. We regularly review our performance and the standard of service we provide.

Letters, Emails and Other Documents

  • your letters/emails will be actioned or responded to within 10 working days of being received. All of your questions will be answered
  • claims for exemptions and discounts will be actioned within 10 working days of receiving all the necessary information
  • replies will be signed by the person dealing with your enquiry
  • during peak periods, for example during March when the new bills have been sent out, it may take a little longer to deal with your enquiry.

Telephone Calls

  • our specially trained telephone answering team is available to take your call during the publicised hours
  • the information you give will usually be dealt with immediately
  • all of your questions will be answered
  • we know that some customers have difficulty getting through at very busy times. We have employed more staff to take your calls, and we will be monitoring this area closely

Our Staff will:

  • be well trained
  • be courteous, helpful and patient
  • be fair
  • make every effort to answer your questions
  • tell you your rights
  • explain council tax law
  • give their name when you ask
  • provide help in a number of languages.

We have a duty to collect Council Tax from all taxpayers. We will:

  • send bills within 10 working days of receiving the required information
  • provide a variety of payment methods
  • make payment arrangements with taxpayers in difficulty
  • take prompt recovery action
  • chase payment from those who will not pay.

How to contact us

You can contact the Council Tax Office by various methods.

We aim to respond to your letters, e-mails, faxes and forms within 14 days. At certain times of the year, due to high volumes of incoming correspondence, it is not always possible to meet this target. When this occurs, please be assured that we will respond to your enquiry in due course and your patience in these circumstances is appreciated.

When you telephone our specially trained telephone team during published hours, the information you give will usually be dealt with immediately. If this is not possible, it will be actioned within 14 days.

If you have a problem or want advice about your Council Tax account, please contact us by your preferred method.

Please make sure that you quote your ten-digit billing reference number on your correspondence.


In Writing:

Birmingham City Council
Resources department (revenues and benefits)
PO Box 5
B4 7AB.

Telephone:0121 303 1113 Lines open Monday to Friday 9am to 5pm (except bank holidays).Please note that for quality and training purposes we may monitor and record your call.

Text phone:0121 303 1119 For use by customers with hearing difficulties.

Please note that this service is for registered users only.