Careline is a 24 hour emergency contact service run by the council.
We want you to keep your independence for as long as possible, that's why our caring and professional service offers help and reassurance 24 hours a day, on every day of the year.
Careline is managed by the Support Services for Older People Team. The service is available to older people and anyone who feels vulnerable, has a disability or a medical need, and who has a working telephone line in their home.
In an emergency Careline users know that help is only a telephone call away.
How does it work?
The Careline system is a base unit which is attached to your telephone line, and a pendant unit which can be worn around the neck, on a wrist strap, or attached to clothing.
Pressing the pendant unit or a button on the base unit immediately connects you to an operator at the Careline Contact Centre. You will be able to speak to the Careline operator, and you do not have to be near your telephone to do so. The Careline operator will contact the emergency services, and/or one of your 'responders' (people you have told us can help you in an emergency).
A TSA accredited service
We are proud to be accredited by the Telecare Services Asssociation (TSA) for the standard of the service we deliver. Please read the Annual Report, attached at the bottom of this page, for more information.