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Wheelie Bin Enquiry

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Please Note: This request is for a service at your home, so you will need to sign into your online account, or set up an account if you haven't got one.

It only takes a few minutes, and means you will be able to track progress of your request online.

The above form can be used for the following enquiries:

  • Additional recycling bin - Larger families and high recyclers may need additional recycling wheelie bins. These are provided free of charge by the Council.

  • Green card enquiry - If you believe we have incorrectly assessed their property as being suitable for wheelie bins, please let us know.

  • Large rubbish bin, 6-8 people in household - We know that larger households may need a larger rubbish bin. If there are between 6 and 8 people in your household we will provide a larger 240 litre rubbish bin in place of the standard 180 litre bin.

  • Large rubbish bin, 9+ people in household - We know that larger households may need a larger rubbish bin. If there are 9 or more people in your household we will provide a larger 360 litre bin in place of the standard 180 litre bin.

  • No garden waste bin delivered - If you have ordered the green waste collection service and your bin (or sacks) haven't arrived within 20 working days, please let us know.

  • Opt out of service - We know that not everybody needs a recycling / rubbish collection service and that some households prefer to make their own arrangements to dispose of their waste. If you would like to 'opt-out' of collection services, please let us know.

  • Payment enquiry - Please let us know if you have a problem with your payment for the green waste service or a replacement wheelie bin.

  • Red card enquiry - If you believe we have incorrectly assessed their property as being suitable for wheelie bins, please let us know.

  • Wrong number of bins delivered - If we have delivered the wrong number of bins then please let us know and we will sort it out as soon as possible.

  • Small rubbish bin - 240L/360L household only -We provide 3 sizes of rubbish bins. The smallest bin we provide has a capacity of 180 litres, if you have been provided with a larger rubbish bin and would like a smaller bin please let us know. We do not provide smaller recycling wheelie bins. There is only one bin size for multi-material recycling and garden waste and this is a 240 litre bin.

  • Large rubbish bin - Clinical Waste customer -We will provide a larger rubbish wheelie bin for the disposal of non-hazardous clinical waste if you live in the areas that has received wheelie bins.. We will replace your rubbish bin with either a 240 litre or 360 litre wheelie bin depending on the number of clinical sacks you usually present for collection each week. Once we deliver your larger rubbish bin to you we will no longer provide clinical sacks. If you do not live an area that has been received wheelie bins yet we will only provide you with a wheelie bin for clinical waste when we deliver rubbish and multi-material recycling bins to your areas.