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Birmingham City Council

Shaping the market for personalisation

The Adults and Communities directorate is working with service providers so that there will be a range of services to meet people's needs in the future. As part of this, we are introducing a different way of contracting with providers. We will be using a new framework agreement when we commission services from care homes, care homes with nursing and home support services.

The framework agreement sets out what we expect from organisations that provide services to people in Birmingham on our behalf. If your organisation is interested in providing the kind of services that we commission, you will need to 'sign up' to our new approach to adult social care.

Technical helpdesk

Matrix SCM have created a new Helpdesk Number 0871 474 0332 that providers can use if they need to reset their password to use Sproc-Net, or they have any technical issues using this system.

An example of a technical issue is being unable to submit an offer for some reason, this would be the time to call Matrix directly to enable the issue to be resolved quickly.

Providers can continue to use the Commissioning Enquiry Desk number 0121 303 3893 if they have any other queries in relation to the Sproc-Net system.


With immediate effect both Older Adult and Younger Adult Bed Based Providers as well as Home Support Providers are able to apply to come onto the Framework Agreement using the Sproc-net system using the website www.sproc.net and enrol using the box “New Supplier Registration” top right hand side of the Sproc-net homepage.

Due to the oversubscription of a number of training sessions and the need to arrange further sessions for the Younger Adult Bed Based Market it has been decided to delay the Micro Procurement Launch Date, to allow as many providers as possible to have the opportunity to enrol and register to provide these services on the framework


Younger Adult Care Providers will be updated on when they will be able to Micro Procure for business when the Accreditation and Enrolment process has been completed




Please read the attached 'Application Policy August 2013' document for instructions regarding the Framework Agreement. This is relevant to you whether you are a new Provider or an existing Provider.



The Commissioning Team are holding an information sharing event on 31st July 2014, at Aston Science Park if you would like to attend please send an email to shapingthemarket@birmingham.gov.uk

There are a number of Safeguarding bite sized training sessions that are being held over the next six months if you are interested in registering your interest please use the link bcda.learningpool.com


West Midlands Mental Health Institute are inviting Providers of Services for people with a Learning Disability to complete an online survey, you are able to submit your responses up until 27th May 2014:

Dear Colleague,

As a provider of services to people with learning disabilities in the West Midlands, we are inviting you to participate in our online survey. The survey has been commissioned by Health Education West Midlands and forms part of a larger programme of work funded by the West Midlands Mental Health Institute LETC to address future capacity and capability of the learning disabilities workforce in the region.

We are keen to work with you to assess current and future demands for Registered Learning Disability Nurses in the region. Your participation is crucial as Health Education West Midlands need to predict how many nurses are required, commission university training places, recruit students and support them to gain qualified nurse status. This lengthy process can take around five years to produce new workers for your services so it is important to plan ahead.

To ensure that we know how many nurses your organisation may need in the coming years it is vital that we gather information on your current and future expected demands for nurses. We are collecting this information so that we can ensure that we are training sufficient nurses to meet the needs of all West Midlands employers providing Learning Disability Services

Our work is also being supported by the West Midlands Learning Disability Commissioners as they are keen to ensure your participation in this exercise which is crucial in order to accurately predict demands and needs for the next five years.

To protect any commercial sensitivities, you will be reassured to know that the data from the survey will be aggregated by Skills for Care and answers will not be associated with individual providers. All responses will remain confidential and we will abide by Skills for Care Data Protection procedures.

You will be able to submit your responses up until Tuesday 27th May. If you copy and paste the link below into your browser, it will take you straight to the survey. Your responses will be saved as you go along in case you need to come back to the survey at any time (just click on the link again to do so).

www.surveymonkey.com/s/WMLD
Your participation is greatly appreciated and if you have any questions or problems with the survey please do not hesitate to get in touch by phone or email (see details below).

Yours sincerely


Elizabeth Burtney

Project Manager

Skills for Care Limited

Email: Liz.Burtney@skillsforcare.org.uk


The Joint Commissioning Team are holding two information sharing events in the next few weeks see details within letter, you are able to register your interest by emailing shapingthemarket@birmingham.gov.uk



The attached letter is an update on the current position in relation to registering your organisation onto the Sproc-net system and the launch of the Micro- Procurement for Younger Adult Bed Based Care.


New Framework Agreements

Commissioning is introducing new Contractual Arrangements with external providers. The new Adults and Communities Framework Agreement will replace contracting arrangements across all client groups, for care homes with and without nursing (both long and short term provision) and home support provision.



The attached document is Guidance Notes for New Home Support with regard for future Monitoring Visits:



The attached letter is a update from previous correspondence on what Younger Adult Providers are required to do to ensure they are able to tender for business with Birmingham City Council with effect from Tuesday 6th May 2014.



“Please find attached a letter that outlines the process that all Younger Adults Care Providers wishing to do business with Birmingham City Council will need to follow so they are accredited and enrolled onto the Framework Agreement”


Please find attached three documents that explains the Reach Standards and who they are designed for, if you have any queries please email shapingthemarket@birmingham.gov.uk


There has been a variation to the Framework Agreement, the attached documents have been updated and you are able to view/print as required




Please find attached the presentation that was shared to Providers at the Provider Forum on Monday 24th March 2014 for your information



‘Please find attached the Payment Schedule dates for the 2014/15 Financial Year for both Home Support and Bed Based Provision’




The Sproc-net system is now live and is being used to secure Older Adult Care/Nursing Provision, the attached document gives you some hints where you should be able to engage the process more efficiently


The Strategic Director of the Peoples Directorate has approved the Framework Agreement extension for the provision of home support and bed based services commencing 1st April 2014 for a period of two years.

Please find attached a copy of the variation document.



The attached document is User Guide for providers using the Sproc-net system which we hope you will find useful.



The attached document is an update on the current position in relation to the Care Bill that was debated in the Lords last year and the implication for Providers from January 2014




The attached communication informs Providers of the re-launch date of the Sproc-net system for the Bed Based Providers, it also includes information on what providers are required to do and the helpdesk number if you require further assistance with regard to the Sproc-net system



CQC are asking for feedback with regard to experiences with people with Dementia, you can forward your stories good or bad to the contact details shown on the attachment – CQC are collecting feedback up to the end of January 2014.




This portal allows Suppliers to view their account online to check whether invoices have been received and when payment is due/ has been made.

Suppliers can also input their invoices directly into Birmingham City Councils payment system against official purchase orders, which can improve payment processing times.

Suppliers can register by going to www.birmingham.gov.uk/supplier-portal

On the website Suppliers will find all the guidelines and information they will need to use the site effectively incl FAQs, training notes, IT terms and conditions etc.



The attached document explains the processes and procedures with regard to the micro-tendering process


The attached document is an update on the current position in relation to the Micro Tendering through the Sproc-net system for Providers, it also gives the proposed dates when the system will go live for various Hospital Teams over the next few weeks for your information.

Please see attached a letter from Elizabeth Ross Assistant Director - Operational Commmisioning updating providers of the re-opening of the Sproc.net system for Bed Based Providers on 9th December 2013.




Please find below Action Cards produced by Public Health England outlining guidance for various bodies in relation to protecting health and reducing harm from cold weather








Please find below a document produced by The Public Health Department outlining guidance for Care Providers in relation to protecteing health and reducing harm from cold weather


Please find below a letter from Elizabeth Ross, Assistant Director Operational Commissioning, confirming Cabinet's agreement to increase care fees for Bed Based providers with effect from 1st October 2013.




Please find below the slides that were presented at the Provider Forums that were held at Birmingham Science Park on 24th October 2013. They relate to the Data Sharing Process and the Provision of Care.



Please find below the new FHS SS8046 variation form and guidance notes which needs to be completed by purchaser or provider in the event of variations to Home Support Packages






Please find below a copy of the Birmingham Business Charter for Social Responsibility for your information:



The document below includes supporting documentation that relates to the Revised Schedule 20 Data Processing Agreement


Please find attached a letter from Elizabeth Ross Assisistant Director Operational Commissioning giving an update on the launch of the Micro Tendering Service for Bed Based Services.

The letter also includes details of Training Opportunities for Bed Based Providers in preparation for the launch of the Micro Tendering process, also attached is the revised version and summary of Schedule 20 - Data Processing Agreement for your information.





Please find attached a letter from Elizabeth Ross Assisistant Director Operational Commissioning giving an update on the Open Book2 Cabinet Report and the Micro Tendering Bed Based Services for your information.

The letter also includes details of Training Opportunities for Bed Based Providers in preparation for the launch of the Micro Tendering in September 2013



The Health and Safety Executive has guidance on how to stay safe in excessive heat conditions and employer responsibilities which you can access by clicking the following links:

Keep your top on: health risks from working in the sun

Heat stress in the workplace: a brief guide

Workplace health, safety and welfare. Workplace (Health, Safety and Welfare) Regulations 1992 Approved Code of Practice

The link below is to a short video that explains ways that Care Homes can support some of the most frail and ill older people in this country. They need to plan and deliver care carefully if they are to avoid adding to the numbers needing hospital admissions.

Avoiding unnecessary hospital admissions among older people: Residential care homes


Please find below the presentation that was presented at the KPMG follow up forum at The Priory Rooms on Thursday 13th June 2013.


Please find attached the draft KPMG report for Open Book Accounting 2 based on the questionnaire returns:

Submit your response here


Please find attached the Open Book2 Next Steps and Key Dates Presentation which was shared at the Open Book Provider Forums on 21st May 2013.


Please help us recruit 'Experts by experience' for the Citizen-led Quality Boards

Over the last two years, Adults & Communities has worked with service users and carers to set up two Citizen-led Quality Boards - one for Assessment & Support Planning and one for Commissioning. Both Boards are now established, but still have vacancies, and we are asking for your help in identifying any member of the public who you think might be interested, and making them aware of the opportunity. Details of the work of the Boards, information for applicants, and an application form, are available on the Council website at http://www.birmingham.gov.uk/cqb


Many of the Directorate's service users and their carers have talents, skills and experience which would enable them to make an important contribution to the Quality Boards' work to improve adult social care in the city. Board membership would also provide them with a stimulating & rewarding experience, and benefit their personal development.


We are asking you to do some talent spotting, and maybe offer encouragement & support if people are uncertain whether to put themselves forward.


Jane Thakoordin
Commissioning Officer
PO Box 16467
Birmingham
B2 2DR




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