Comments, compliments and complaints
Your views about adult social care services in Birmingham
Your views and experiences of Adults and Communities are important to us, because we want to give you the best services we can. By listening to you, we can find out how well we are doing and learn how to continue to improve the services we provide.
If you are a service user, carer or someone who is planning on using our services, we want you to be involved in how we improve our existing adult social care services and develop new ones. To find out more, visit our Talk to us page.
Comments
Please tell us how you think we could improve our services. Anyone can give us their ideas or suggestions, even if they do not get a service from us. To find out how you can send a comment, please see Make a comment, compliment or complaint below.Compliments
We enjoy being told when we get things right, and we enjoy telling our staff when they have done a good job. To find out how you can send a compliment, please see Make a comment, compliment or complaint below.Complaints
If something goes wrong when we are working with you, you should tell us. We can then try and put things right and improve our services in the future. We take all complaints very seriously.Who can make a complaint?
You can make a complaint if you:- use any of our services
- feel you should be able to use our services
- are a carer, or you are acting on someone else’s behalf.
If you are making a complaint on behalf of someone who uses our services, we will check that they have given you their permission to make the complaint.
For more information and advice about making a complaint, please see Make a comment, compliment or complaint below and the page More information about making a complaint.
Make a comment, compliment or complaint
You can make a comment, compliment or complaint by:
- phoning us on 0121 303 5161
- writing to us at the address below
- printing and filling in the form at the back of either of the leaflets below.
- filling in the online comments, compliments and complaints form.
If you post either of the forms back to us, you do not need to use a stamp.
More information and contact details
If you would like more information about our service and the comments, compliments and complaints process, please contact us at:
Customer Care and Citizen Involvement Team
Adults and Communities Directorate
Birmingham City Council
PO Box 16465
Birmingham
B2 2DG
Phone: 0121 303 5161
Fax: 0121 303 7208
Email: customercareteam@birmingham.gov.uk
Website: www.birmingham.gov.uk/AdultCustomerCare
Back to Make a comment, compliment or complaint
Other pages
Make a comment, compliment or complaint online
More information about making a complaint
Talk to us about adult social care services in Birmingham
Comments, Compliments and Complaints Service for Children, Young People and Families services
Your Views Are Good News for comments, complaints or compliments about other services from Birmingham City Council
Other websites
Leaflets and forms
If you would like any of our leaflets, forms or other documents in another language, in Braille, in large print or as an audio version on CD, please phone the Communications team on 0121 464 3123.
All our adult social care leaflets, forms and documents are free in any format.