Birmingham City Council

Adult Social Care Services

Social care services for adults and their carers

Adults and Communities provides social care services for adults over the age of 18.


Eyes and Ears campaign


Everyone can be the Eyes and Ears of an at risk person and help protect them from being abused. If you have any suspicions contact the ACAP service on 0121 303 1234 (option 1)


Direct Payments

The Directorate has revised its series of Direct Payment factsheets in order to improve the information and support we currently provide to the citizens of Birmingham.

These fact sheets provide important guidance on how Direct Payments work and are applied.

For more information please click here



Local Councils are facing considerable challenges in terms of providing services with decreasing budgets and have to make some difficult decisions. Adult social care, accounts for one of every three pounds spent by Birmingham City Council. It's the Council’s largest area of direct spend. Because the scale of the cuts before us is unprecedented; there is no ‘blue print’ for how this should be done.

The Adults Social Care, Green Paper dialogue of 2013 outlined a framework which identified that the key to changing demand for social care was to accept that the answers lie outside the care system and that we all have to play our part. We have called it “Social Care for Adults in Birmingham – A Fair Deal in Times of Austerity” and following consultation it was approved by the City Council’s Cabinet on 17th March 2014.

We know that we will always:

  • meet assessed unmet eligible needs;
  • increase or decrease as necessary individual budgets to ensure unmet eligible needs can be provided for; and
  • meet needs as detailed in support plans until they are changed either by re assessment or review.

But we have to be clear about a number of other things, such as:

  • Universal Assessment;
  • Independent living in your own community;
  • Managing your care through a direct payment;
  • Valuing carers;
  • Working with our Partners; and
  • Value for money.

Please look out for this years Opportunities Fair, which will explore many aspects of “A Fair Deal in Times of Austerity”
The event will take place at Birmingham City Football Club on Tuesday 30th September and Wednesday 1st October, from 10am till 4pm.

See Facebook and Twitter for more information. (Links open in a new window)