Emergency Duty Team: Children
This service is available outside normal working hours for anyone who is in danger and unable to protect themselves, or for those who can not remain in the community without immediate intervention.
We have a dedicated telephone line to our Emergency Duty Team available to provide a city-wide service outside of normal working hours on 0121 675 4806 including:-
Weekdays (Monday to Thursday) - before 8.45 a.m. and after 5:15pm
Weekends – after 4.15 p.m. on Friday to 8.45 a.m. on Monday
Available all Bank Holidays
Each call to the team is dealt with by an experienced and qualified social worker who is able to gain access to residential, day and peripatetic support if necessary.
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You can call the Emergency Duty Team on:
- Weekdays (Monday to Thursday) - before 8.45 a.m. and after 5:15pm
- Weekends – after 4.15 p.m. on Friday to 8.45 a.m. on Monday
- Available all Bank Holidays
When you call us we will:
- Establish the nature and urgency of the problem
- Decide whether a visit is required
- Make sure you receive an appropriate service from a specialist in our team or other appropriate agency
Anyone making an enquiry will be advised of the next steps being taken and the timescales involved.
Emergency Duty Team - Children, Young People & Families is a service for children and their families who are in danger and unable to protect themselves.
Examples
- Calls relating to protection of children, missing children, returning children, support required for newly arrived unaccompanied children
- Calls relating to foster carer breakdown
- Calls relating to protection of vulnerable adults, missing or returning of vulnerable adults, emergency placement breakdown of vulnerable adults
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This is an emergency service available by phone only. Call 0121 675 4806.
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Available to residents of Birmingham only.
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Birmingham City Council does not charge for this service.
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This service is not available during the normal working hours.
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The Adult & Communities and Children, Young People and Families Emergency Duty Team provide an emergency city-wide service out of normal working hours including nights, weekends and bank holidays, for those who are in danger and unable to protect themselves, or for those who can't remain in the community without immediate intervention. Each call to the team is dealt with by an experienced and qualified member of staff.
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Emergencies reported to the Emergency Duty Team are dealt with by an experienced and qualified social worker who is able to gain access to residential, day and peripatetic support if necessary.
Legislation on Protection of Children and Vulnerable Adults
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