Following the start of the rollout of our new waste management service we have been closely monitoring how well the new routes and shift patterns are working, and I promised a regular update on how the new arrangements are working.

We said all along that it was going to take some time to bed in and if collections are missed, please accept our apologies.

It has become very clear that certain days are causing more problems than others, with the same roads being missed, meaning that when we go back we are collecting larger amounts of waste.

To deal with this we are putting in additional resources, aiming to pick up all outstanding collections so we can start afresh and properly identify what the problem is, tracking our rounds against the same days of the week so we are comparing like with like.

Over the past six weeks we have reallocated 360,000 properties to our newly formed 176 teams.

I’d like to remind residents that as our round structures have changed we are collecting from 5.30am on some rounds so please ensure your bins are presented by then on collection day, or after 3.30pm the day before.

Can I thank you for your patience and reiterate we are committed to build a waste service that reflects the needs of its citizens.

This blog was posted on 5 November 2018