Annual Report to Tenants 2010-11
Attached below is our Annual Report to Tenants 2010/11.
The report sets out the service we have provided; the money we have spent and is an honest account of how we have performed against the standards set by the Tenant Services Authority (TSA) and how this compared to other organisations during 2010/11. It also looks forward, describing how we plan to improve our service during 2011/12.
For detailed information about how we performed against our targets in the past year, take a look at our Tenant’s Quality Promise Report for 2010/11, attached below.
You can read more about our plans for improvement this year in our Tenant Quality Promise 2011/12, attached below.
What do you think of our annual report?
We would like to hear your views on the report and find out what you'd like to see in next year's report. Please get in touch, by:
phone: 0121 303 3171