Adult Social Care Information
We check how well our adult social care services are performing in a range of ways:
- Against national Key Performance Indicators (KPI’s) as defined in Department of Health Adult Social Care Outcomes Framework (ASCOF) reported via The National Adult Social Care Intelligence Service (NASCIS) - a single national resource of social care information for England.
- Against targets in the Council Business Plan, attached below
- Against our targets in the Adults & Communities Business Plan, attached below
- Through Association of Directors of Adult Social Services (ADASS) Sector-led Improvement work including Peer reviews
- Through Birmingham Health and Wellbeing Board chaired by the Cabinet Member for Health and Wellbeing
- Through the Better Care Fund to develop more integrated working between health and adult social care.
- Through our Citizen-led Quality Boards who set and monitor service standards with citizens, people who use services and their carers
- By working with the Birmingham Safeguarding Adults Board to monitor how effectively we are safeguarding vulnerable adults thought to be at risk of abuse, neglect and discrimination.
We produce an annual Local Performance Account which provides:
- a description of the services we offer;
- an overview of Birmingham City Council’s adult social care services performance for the previous year, including a review of our priority areas of work and details of forthcoming priorities;
- case studies; and
- useful links to more information.
Our ‘Evidence Bank’ contains examples of service developments, evaluations and innovations in our adults services that are improving outcomes for people.
Examples from the Evidence Bank are used as supporting evidence for our annual Local Performance Account.
The quality of adult social care services is monitored in a range of ways, including:
Care Quality Commission
The Care Quality Commission (CQC) checks whether hospitals, Care homes, GP’s, Dentists and services in people’s homes are meeting national standards.
• represent the views of people who use services, carers and the public on the Health and Wellbeing boards set up by local authorities;
• provide a complaints advocacy service to support people who make a complaint about services; and
• report concerns about the quality of health care to Healthwatch England, who can then recommend that the Care Quality Commission take action.
Health and Care Professions Council (HCPC)
The HCPC is a regulating body set up to protect the public. They keep a register of health and care professional who meet the HCPC standards for their training, professional skills, behaviour and health.
Health and Social Care Overview and Scrutiny Committee
Birmingham City Council has eight Overview and Scrutiny Committees ensuring that Cabinet Members are accountable for the decisions they make and the services being delivered in Birmingham. The Health and Social Care Committee also oversees health issues and looks at the work of the NHS in Birmingham and across the West Midlands.
Research Governance Process
The Directorate for People has a robust research governance process to make sure all research application plans are ethical, of good standard and protect the rights, dignity and safety of people taking part in research.
Customer Care and Citizen Involvement Team
Our Customer Care and Citizen Involvement Team value the views and experiences of people who use our services through their Comments, Compliments and Complaints
If you would like to give us your views or request any further information about our performance, please contact the Continuous Improvement Team:
By email at:
Or by writing to us: (you do not need a stamp):
Continuous Improvement Team
See more Performance related links
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