WHO WE ARE Service Birmingham is Birmingham City Council’s joint venture with Capita Business Services. By providing world-class information and communications technology (ICT) systems, Service Birmingham is transforming the way the Council operates, by improving services, cutting costs and increasing job satisfaction. Investment in ICT also forms the bedrock of the Council’s transformation programme, which aims to deliver cost savings of £1bn over 10 years. World Class Technology Since April 2006, Service Birmingham has implemented major enhancements to the Council’s ICT infrastructure, including a £2m investment in a new server estate. We’ve consolidated seven service desks into two and are rationalising 550 applications to 150. As a result, email speed is up 500%, traffic has grown 30% and reliability has increased significantly. The number of help desk calls now answered within 20 seconds has increased from 40% to nearly 90%. Business Transformation Impressed by this performance, the Council has expanded Service Birmingham’s role. The Council is undertaking a Business Transformation programme, which is the largest and most ambitious of its kind. As the Council’s Strategic Partner, Service Birmingham is contributing to the delivery of Business Transformation by working alongside the Council to identify opportunities for service improvements. Business Transformation is a long-term programme, and Service Birmingham’s goal is to help the Council to deliver cost savings of £1billion over ten years through more efficient ways of working. The Corporate Services Transformation programme has already made significant cost savings for the Council. Please click here to find out more about Business Transformation in Birmingham For more information about Capita, please visit www.capita.co.uk